Front Office Manager

ROLE

Manage all aspects of the resort’s front office operation.

RESPONSIBILITIES

• Effectively handle and fulfill all guest requests and guest issues.
• Maintain a flexible work schedule.
• Maintain proper scheduling of employees.
• Recruit, interview, hire and monitor training of new employees.
• Conduct coaching, counseling, and disciplinary action.
• Appropriately document accidents and incidents.
• Ensure safety compliance at the front desk.
• Maintain Interval International’s front desk rating at or above five-star minimums.
• Process all invoices generated by and for the department for payment, in a timely manner.
• Monitor all training processes.
• Promote positive inter-departmental relationships.
• Basic knowledge of sales contracts, reservations, interval policies, etc.
• Detailed knowledge of company policy/procedures.
• Perform all other job requests as assigned by management.

REQUIREMENTS/QUALIFICATIONS

• Proficient in Word and Excel.
• Excellent oral and written English communication skills.
• Excellent customer service skills.
• Minimum of two years front desk experience.
• Minimum six months in a supervisory position.
• Must have professional appearance.
• Basic math and budgetary skills.
• Must have valid Driver’s License.

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• Ensure that front office operating costs are within budgetary guidelines.