Warranty Repair Technician II

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

The YETI Warranty Repair Team continues the tradition of innovation, quality, and durability that our customers depend on. The Warranty Repair Technician II will serve as a subject matter expert on all things warranty and repair, ensuring the timely and expert repair of YETI products, while delivering best-in-class customer support. This role works closely with the W R Supervisor and Technician I team to maintain the high standards that our customers expect from YETI gear.

Responsibilities

• Maintain a clean and safe work environment.
• Respond to all Warranty Repair-related cases in a timely and professional manner.
• Answer all Warranty Repair phone calls with a focus on providing friendly, helpful, and efficient customer service.
• Exhibit mastery of YETI’s quality standards as well as Warranty Repair policies and procedures.
• Develop a strong working knowledge of all Warranty Repair related processes in NetSuite.
• Use department tools and equipment to complete repairs, including sewing, heat press, and more.
• Continuously update and improve training checklists as products and technology evolve.
• Develop comprehensive knowledge of all YETI products to ensure effective repairs.
• Improve efficiency in the repair process for high volumes of fire pack repairs.
• Make independent decisions on warranty versus non-warranty items, ensuring proper handling.
• Make the final call to ensure each repair is complete, conducting a self-inspection process.
• Provide documented feedback to the Warranty Repair Supervisor and Product Quality Manager on quality and design issues.
• Take a proactive approach to identify and implement improvements for durability and design.
• Build, communicate, and negotiate fire repair invoices with fire crews. Clearly explain YETI’s shop rate and repair procedures.
• Advocate for customers, ensuring exceptional customer service.
• Contribute to the development and evolution of Warranty Repair processes as the department grows.
• Help identify and secure necessary raw materials for repairs, working closely with the W R Supervisor.
  
  

Environmental And Physical Requirements

• This is a full-time position based at YETI’s headquarters in Bozeman, MT.
• Work typically takes place indoors with potential mild discomfort from dust, temperature extremes, loud noises, and bright lights.
• Frequent periods of standing or sitting, with some movement required.
• Occasional lifting of objects up to 36 inches from floor level, weighing up to 50 lbs.
• Occasional travel as necessary or required.
• Work involves repetitive use of hands, fingers, and arms while handling materials and products.
  
  

Qualifications

• Minimum of one year of experience in a Warranty Repair Technician I role or equivalent experience.
• Strong familiarity with YETI products, their use, and capabilities.
• Extensive knowledge of production sewing, post-sew, and inspection skills.
• Customer service experience preferred.
• High attention to detail with strong organizational skills.
• Computer literacy with the ability to learn various applications (MS365, NetSuite, Centric).
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to connect with customers and coworkers.
• Ability to follow through and track ongoing problem resolution.
• Creative problem-solving skills and the ability to overcome challenges.
  
  

Any offer of employment with YETI is contingent on a successful criminal background check and successful reference checks.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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