Director of Operations

Job Overview

Job Title: Director of Facilities Operations
Reports To: Principal
Location: Yi Hwang Academy of Language Excellence
Employment Type: Full-time

Job Summary

The Director of Facilities Operations at Yi Hwang Academy of Language Excellence provides strategic leadership and day-to-day oversight of all non-instructional operations, enabling the Principal and teachers to focus on students and families. This role is essential to creating an environment that supports high-quality teaching and learning by managing the operational infrastructure of the school. The Director of Facilities Operations directly manages operational teams (e.g., front office staff, facility management/maintenance, school nurse, school nutrition vendor, and technology support) to ensure that all systems, services, and processes run effectively, safely, and in compliance with regulatory standards

Key Responsibilities

Management and Leadership

· Manages day-to-day operations, including facilities, safety, and vendor relations.

• Supervise and coach the school’s Operations team, including front office staff, custodial staff, school nurse, and others, ensuring a high standard of performance and professionalism.
• Oversee or coordinate contracted personnel (e.g., nutrition vendor, transportation providers, technology support) to maintain quality service and timely issue resolution.

· Ensures smooth day-to-day school operations and seamless support for instructional programs, extracurricular activities, and school events.

• Collaborate closely with the Principal, Business Manager, and school leadership to align operational functions with the school’s mission and goals.

Facilities Management & Maintenance

• Oversee all aspects of facilities maintenance, including cleanliness, repairs, and improvements.
• Ensure that school buildings and grounds are safe, functional, and visually appealing.
• Ensure compliance with local, state, and federal safety and accessibility standards, managing security systems and liaising with emergency services as needed.
• Plan and manage the facilities budget, coordinating with external contractors for building enhancements and major repairs.

· Supervise janitorial staff or service providers to uphold cleanliness standards in classrooms, restrooms, common areas, and outdoor spaces.

· Establish cleaning and preventative maintenance schedules.

· Monitor supply levels and ensure timely procurement of cleaning and maintenance materials.

Information Technology (IT)

• Coordinate with internal and external IT support staff to ensure all technology systems—including devices, software, and network infrastructure—function optimally.
• Oversee troubleshooting and timely resolution of technical issues affecting instruction or operations.
• Maintain inventory of devices and plan for technology upgrades or replacements.

Inventory Management

· Develop and maintain systems for tracking school inventory, including office supplies, educational materials, and technology.

· Ensure efficient distribution of supplies and timely replenishment.

· Coordinate safe storage and disposal of surplus or outdated items

School Nutrition

• Serve as the primary point of contact for the school nutrition vendor.
• Oversee meal service operations to ensure timely delivery and compliance with USDA and state nutrition standards.
• Oversee the meal application process, including Direct Certification Look-up and verification, and compliance reporting.

Transportation

• Manage student transportation, including scheduling safe and efficient routes and resolving parent or student concerns.
• Oversee any vendor contracts for transportation, ensuring compliance with contract terms and safety standards.

Health Services (School Nurse)

• Supervise the school nurse, ensuring delivery of high-quality student health services and compliance with state mandates.
• Coordinate with the nurse to manage immunization records, screenings, and health plans for students with medical needs.
• Support the development of health and wellness policies aligned with school and state guidelines.

School Safety & Security

• Develop, implement, and maintain emergency response and safety plans.
• Conduct regular safety drills, audits, and staff training to ensure a culture of readiness and compliance.
• Oversee campus security systems (e.g., surveillance cameras, access control).
• Serve as the school’s liaison with emergency services and law enforcement when necessary.

Front Office Supervision

· Directly supervise front office staff to ensure efficient, welcoming, and responsive service to all stakeholders.

· Oversee attendance reporting, communication systems, and general administrative support.

· Ensure front office protocols are aligned with school priorities and policies.

Family and Community Engagement

· Model a culture of exceptional customer service to all families and community members.

· Assist in planning and execution of school-wide events (e.g., LN Y Celebrations, Children’s Day) to ensure a positive experience for students, families, and staff.

Qualifications & Requirements

Education and Experience:

• Bachelor’s degree in Business Administration, Operations Management, Education Administration, or a related field required; Master’s degree preferred.
• Minimum of 5 years of experience in operations management, including supervisory responsibilities, preferably in a school setting.
• Demonstrated expertise in facilities management, school nutrition programs, or school safety.

Skills and Competencies:

• Leadership & Team Management: Proven ability to guide and influence teams toward strategic goals.
• Analytical & Problem-Solving: Strong capacity to use data and feedback for decision-making.
• Communication: Excellent interpersonal, written, and verbal communication skills, including the ability to adapt messaging to diverse audiences.
• Organization & Project Management: Ability to prioritize multiple complex projects and meet deadlines.
• Technical Proficiency: Comfortable with MS Office, email, and internal data systems; willingness to learn school-specific software.

Personal Attributes

• Resourceful and flexible, able to handle ambiguity with composure.
• Demonstrates cultural awareness and respect for diversity.
• Committed to continuous improvement and able to incorporate feedback constructively.

Work Environment

This role requires on-site presence at Yi Hwang Academy of Language Excellence. Some evening or weekend work may be necessary to handle emergencies, attend school events, or meet project deadlines.

Application Process

Interested candidates should submit:

• A cover letter detailing relevant experience and interest in the position.
• A current resume.
• A list of professional references.

Applications will be reviewed on a rolling basis until the position is filled.

Yi Hwang Academy of Language Excellence is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information in its employment practices.

Job Type: Full-time

Pay: $80,000.00 - $93,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• School Operations: 5 years (Required)

Ability to Commute:

• Duluth, GA 30096 (Required)

Ability to Relocate:

• Duluth, GA 30096: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $93,000