What are the responsibilities and job description for the Bi-Lingual Call Monitor position at Yield Solutions Group Inc?
Position: Call Quality Monitor
Company:
Yield Solution Group/Refijet is a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees #1 automotive finance source. We are for the fourth year a finalist as one of the Best Places to Work.
We are based in beautiful Denver, Colorado with professional offices just 15 minutes from downtown Denver
Job Summary
We are seeking a English and Spanish Speaking Call Quality Monitor.
This role will require listening to calls, either incoming or outgoing from our Company, to ensure compliance to our very high standards.
This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun.
Key Responsibilities
- Verifying accuracy of calls against strict quality metrics.
- Preparing and sending reports to Team Managers
Skills and Knowledge
- Detail oriented
- Great work ethic and integrity
- Good communication skills
- Computer proficiency and good typing skills
What we offer:
- Full training
- Great Benefit package including:
- Competitive base salary and bonus
- Health, Dental, Vision and Life Insurance
- 401(k) plan
- Paid Time Off
- True potential for advancement, we always endeavor to promote from within.
