Service Department Administrator

Primary Duties & Responsibilites:

• Act as an interface with customers by answering the telephone, assisting walk-in customers and providing other assistance and communication as required.
• Compile labor hours worked and compute charges on work orders to generate invoices to customers.
• Prepare time cards to be turned in to payroll department. Match work order time cards to payroll time to ensure accuracy.
• Generate work orders upon request for service by entering information about work to be performed, generate estimates, generate an invoice and deliver to customer by fax or mail.
• Maintain and file work orders, invoices, and warranty claims.
• Produce purchase orders for services performed by outside vendors.
• Keep track of employee’s tool allowances, prepare purchase orders for tools, create invoices so that accounting can bill accordingly.
• Maintain productivity spreadsheet report by analysis of work orders vs. hours available to work for each maintenance employee.
• Process warranty claims by receiving damaged goods, complete paperwork and file with vendor, issue credit to customers.
• Maintain the shop’s minimum quantity inventory system and keep track of items for billing purposes.
• Ensure effective communication by delivering e-mail/phone messages to maintenance employees.
• Document and make procedure manual for work orders, invoicing, and warranty claims.
• Put a tracking system in place to monitor credits on warranty claims.
• Other activities and projects as approved by the Director of Maintenance or the General Manager

The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

Education and Experience:

Four-year college degree in business or related field

Two to four years of related experience in aircraft parts, or aviation related experience.

Communication Skills:

Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write clear, concise correspondence. Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization. Good grammar and spelling skills.

Mathematical Skills:

Basic math skills including adding, subtracting, multiplying and dividing.

Reasoning Ability

Advanced reasoning ability

Computer Skills:

Must have advanced skills in MS office applications including word, excel, access, and Microsoft outlook

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic, supportive team culture that values innovation and collaboration.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.