What are the responsibilities and job description for the Member Service Representative position at YMCA Buffalo Niagara?
YMCA Buffalo Niagara is looking for talented individuals with a passion for the YMCA mission and cause, an understanding of YMCA programs and services, and whose everyday priorities are a reflection of the core YMCA values of caring, honesty, respect, and responsibility.
YMCA Buffalo Niagara is an equal opportunity employer committed to valuing diversity and practicing inclusion.
POSITION SUMMARY :
The Member Service Representative is the face of YMCA Buffalo Niagara, responsible for delivering exceptional customer service to members, guests, and program participants. This position plays a key role in creating a welcoming and inclusive environment, supporting member engagement, and promoting the Y's mission of strengthening the community.
GENERAL WORK SCHEDULE :
15 - 20 hours per week. Morning and evening shifts are open. Availability to work weekends is required.
BENEFITS :
Complimentary YMCA Buffalo Niagara membership, discounted program fees, and an outstanding work environment. Employees are immediately eligible to enroll and contribute to the Y Retirement Fund's 403B plan and will receive a 12% employer-paid Y Retirement contribution after eligibility requirements are met.
Other benefits include paid sick leave, leadership development opportunities, training, and career advancement.
ESSENTIAL FUNCTIONS :
- Member and Guest Engagement :
- Greet members, guests, and program participants in a friendly and professional manner.
- Provide accurate information about YMCA programs, services, schedules, and membership options.
- Address member inquiries, concerns, and feedback promptly and effectively.
- Membership Sales and Retention :
- Assist prospective members with tours, membership sign-ups, and orientations.
- Promote membership benefits and programs to encourage participation and retention.
- Follow up with new members to ensure a positive onboarding experience.
- Administrative Support :
- Process membership applications, program registrations, and payments accurately.
- Maintain up-to-date and accurate records in the membership database.
- Generate and distribute membership cards and other materials as needed.
- Facility Control and Support :
- Maintains facility control by scanning member key tags, maintaining sign-in sheets and issuing equipment and / or keys.
- Monitor the lobby and other public areas to ensure a clean, safe, and welcoming environment.
- Enforce YMCA policies and guidelines consistently and respectfully.
- Respond to emergencies and assist with safety protocols as required.
- Collaboration :
- Work closely with other staff and departments to ensure seamless operations and member satisfaction.
- Attend staff meetings and training sessions to stay informed and enhance skills.
- Support YMCA events and activities as needed.
- Additional Responsibilities : Perform other duties as assigned.
QUALIFICATIONS :
Other details
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Salary : $16
