Membership Services Representative

Job Title: Membership Representative
FLSA Status: Non-Exempt Hourly Status: P/T
Department: Membership
Reports to: Membership Director Revision Date: September 2022

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. This position is responsible for enforcing the YMCA rules, policies and safety procedures for members, guests and employees. The Manager on Duty also works as a Member Services Team Member and is responsible for providing excellent customer service while answering telephone calls, scanning member cards, assisting members and guests with questions and referring members and guests to appropriate management staff as needed.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May monitor the locker rooms as required.
• Responsible for the cleanliness of the facility including locker rooms.

QUALIFICATIONS:

• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic

segments of the community * Basic knowledge of computers.
WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

SIGNATURE:

I have reviewed and understand this job description.

__________________________ ________________________________ Today’s date: ______________

Employee’s name Employee’s signature

Job Type: Part-time

Salary: From $13.00 per hour

Benefits:

• Employee discount

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Anchorage, AK 99507: Reliably commute or planning to relocate before starting work (Required)

Experience:

• POS: 1 year (Preferred)
• Basic math: 1 year (Required)
• Cashiering: 1 year (Preferred)
• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: One location

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $14 - $16