What are the responsibilities and job description for the Member Services Representative position at YMCA of Broome County?
Member Services Representative
BINGHAMTON, NY ( SUSQUEHANNA STREET BINGHAMTON NY USA 13901)
Job Type
Part-time
Description
The YMCA of Broome County is looking for friendly and customer-oriented Membership Services Representatives to join our team.
In this role, you will be responsible for providing exceptional customer service to our members and assisting with their membership needs. If you are passionate about customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
Responsibilities :
Responding to member inquiries via phone, email, or in-person
Maintaining accurate member information in our database
Preparing and processing membership applications
Resolving member complaints and issues in a timely manner
Providing information on membership benefits and services
Assisting with membership renewals and upgrades
Collaborating with other departments to ensure member satisfaction
Available Shifts : 5 : 30am-10 : 00am Monday-Friday
Saturday 8 : 00am-12 : 00pm
Sunday 9 : 00am-12 : 00pm
Salary : 16.00 per hour
Job Type : Part-time
Benefits :
Free YMCA membership at both branches
Paid sick time
Employee Assistance Program
My Better Benefits Employee Discount Program
Requirements
High school diploma or equivalent
1 years of customer service experience
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office and database management
Ability to work independently and in a team environment
Detail-oriented with strong problem-solving skills
Salary : $16
