What are the responsibilities and job description for the Member Service Associate position at YMCA of Catawba Valley?
Overview
Under the general direction of the Membership Director and consistent with the Christian mission and the policies and procedures set forth by the YMCA of Catawba Valley, the Member Services Associate is responsible for all aspects of assisting members at the front desk. These duties include, but are not limited to, assisting with membership and program enrollment, answering questions regarding activities, answering and directing telephone calls, leaving the facility to run daily errands, providing administrative support to the Membership Director, serving as a communication link between shifts regarding copies that need to be made, and performing other office duties. Must work as part of the entire YMCA team to ensure that its mission is fulfilled.
Responsibilities
The Member Services Associate will be responsible for:
Providing primary attention to member needs
Accepting payments for program, memberships, etc.
Being responsible for cash drawer
Monitoring member traffic to ensure proper usage of membership cards
Answering the telephone and directing calls as required
Keeping the displays clean and stocked, bulletin boards neat, etc.
Keeping the workspace around the computers and coffee area clean and dusted
Providing administrative assistance to the Membership Director
Performing any other miscellaneous duties as assigned by the supervisor
Must have a positive attitude and enthusiastic performance of duties
Smile
Engagement with members is a priority
Paying attention to details and following through to ensure member satisfaction
Having complete understanding of YMCA programs and services and the ability to explain these accurately to members and potential members
Any other duties assigned by the Membership Director or Executive Director
Qualifications
High school graduate (preferable) with previous general office experience.
Good oral and written communication skills.
Familiarity with the use of office equipment.
Need to pass the quiz for Daxko (membership software) training.
Ability to work independently as well as part of the team to complete assignments.
Strong organizational, math, and problem solving skills.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Member Service Associate?
Sign up to receive alerts about other jobs on the Member Service Associate career path by checking the boxes next to the positions that interest you.
