What are the responsibilities and job description for the Member Service Staff (Beaumont) position at YMCA of Central Kentucky?
Description
Member Service Staff is responsible for Customer Service, Membership sales and changes , program / class registration, tours of the facility , organization and completion of tasks, and communication liaison between the members and / or public.
Service Skills :
- Greet members and guest
- Membership Sales / Changes and Updates
- Show interest in member and guests concerns
- Know members' names and use them in their presence
- Listen to suggestions and respond promptly
- Address of complaints / concerns immediately
- Serve as liaison between members and program supervisors
- Provide information on facility services and programs
- Program / Class Registration and Cancellation
- Tours (implementing and follow-up)
- Monitoring Access In / Out of the YMCA facility
- Phone Inquiries and Registration
- Always look for way to improve performance
- Emphasize fun, make the Y a happy place with positive relationships
- Maintaining Neat / Clean Area (includes services such as making coffee etc.)
- Able to remain alert for extended periods of time
Relationship Skills :
Member Involvement Skills :
Technology Skills :
JOB REQUIREMENTS
Certifications :
General Requirements :
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and / or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.
BENEFITS
FREE city-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities
