Membership Director - Reynoldsburg YMCA

• Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

• Assists the Executive Director in directing the volunteer activities (policy and program) of the branch.
• Represents and promotes the YMCA in the local community.
• Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.
• Oversees the hiring, training, and supervision of membership staff and volunteers.
• Maintains a leadership presence at the Welcome desk so as to effectively role model welcome desk and enrollment best practices and to coach staff in both functional areas.

• Develops, manages, and monitors the branch membership budget and meets or exceeds budget targets.
• Develops and directs high quality relationship-based member engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
• Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.
• Directs branch marketing and communication efforts to effectively communicate benefit to
  the community.
• Serves as a member of Y management and supports the overall objectives of the YMCA.
• Leads continuous improvement efforts focused upon established key Association benchmarks.
•  Collaborates with the branch executive director and management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage. 

•  Works with the Branch Executive Director on day-to-day operations, special projects and annual campaign, and helps monitor branch programs and services to ensure they are of high quality and meeting the needs of members and program participants.
•  May assume acting Executive Director responsibilities when asked to by the Executive Director.
•  Performs duties in the branch as assigned (building coverage, special events, etc.).
• Requires staff to adhere to policies and procedures related to abuse risk.
• Responds quickly to policy and procedure violations using the organization’s progressive disciplinary procedures.
• Responds seriously and confidently to reports of suspicious and inappropriate behaviors.
• Follows mandated reporting requirements.
• Communicates to all staff the organization’s commitment to protecting their youth from abuse.
• Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff

SUPERVISORY RESPONSIBILITIES:

Directly supervises  2-25 employees in the membership department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems