What are the responsibilities and job description for the Membership Director - Ward YMCA position at YMCA OF CENTRAL OHIO?
- Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
- Assists the Executive Director in directing the volunteer activities (policy and program) of the branch.
- Represents and promotes the YMCA in the local community.
- Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.
- Oversees the hiring, training, and supervision of membership staff and volunteers.
- Maintains a leadership presence at the Welcome desk so as to effectively role model welcome desk and enrollment best practices and to coach staff in both functional areas.
- Develops, manages, and monitors the branch membership budget and meets or exceeds budget targets.
- Develops and directs high quality relationship-based member engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
- Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.
- Directs branch marketing and communication efforts to effectively communicate benefit to
the community. - Serves as a member of Y management and supports the overall objectives of the YMCA.
- Leads continuous improvement efforts focused upon established key Association benchmarks.
- Collaborates with the branch executive director and management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage.
- Works with the Branch Executive Director on day-to-day operations, special projects and annual campaign, and helps monitor branch programs and services to ensure they are of high quality and meeting the needs of members and program participants.
- May assume acting Executive Director responsibilities when asked to by the Executive Director.
- Performs duties in the branch as assigned (building coverage, special events, etc.).
- Requires staff to adhere to policies and procedures related to abuse risk.
- Responds quickly to policy and procedure violations using the organization’s progressive disciplinary procedures.
- Responds seriously and confidently to reports of suspicious and inappropriate behaviors.
- Follows mandated reporting requirements.
- Communicates to all staff the organization’s commitment to protecting their youth from abuse.
- Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff
SUPERVISORY RESPONSIBILITIES:
Directly supervises 2-25 employees in the membership department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
