What are the responsibilities and job description for the Shelter Resident Advocate (Team Member) Full Time position at YMCA OF CENTRAL OHIO?
Join our team as Shelter Support Staff and help provide a safe, supportive environment for Guests at the Family, Women's, and Men’s Overflow Shelters. This seasonal role focuses on daily operations, safety procedures, admissions, and connecting Guests with community resources during their housing crises. Compassion, attention to detail, and a commitment to social responsibility are key. Position ends in April 2025, with potential extension to May 2025 based on weather conditions.
ESSENTIAL FUNCTIONS include the following, other duties may be assigned:
- Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
- Serves as the point person and works directly with all guests in Overflow Shelter Program.
- Performs daily procedures including but not limited to; phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work and computer data entry.
- Controls access into the building by means of monitoring the entrance way during the hours for arrival and departure.
- Communicates special guest needs to the Lead Overflow Team Member by means of a Daily Shift Reports, Incident Reports, verbal reports at shift change and/or via email and phone if determined necessary.
- Responds to all guest and facility emergencies pursuant to established Emergency protocols.
- Communicate effectively with other social service agencies to assist with referrals and providing information to the guests regarding other available services located within the community.
- Assist with administering the Overflow Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF and Program, Review & Certification Standards (CSB).
- This can include: interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other team members and Guests;
- Provides Safety services throughout assigned shift, including but not limited to: entry/exit procedures, bed count, and emergency evacuation protocols.
- Assists with input of guest information on various systems/computers and other filing as deemed necessary.
- Participates in departmental and assigned association meetings, trainings, and special events.
