Wellness Experience Specialist L1 -Ward YMCA

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
• Ensures that all Wellness areas (i.e. main equipment floor, studios) are clean, orderly, welcoming, and adequately stocked to provide for members’ needs.
• Recognizes and communicates efficiently with branch Leaders and members when equipment is not in proper working order and reports any additional safety concerns immediately as they arise.
• Makes members feel welcome by learning and using their names; assists members by finding answers to their questions.
• Helps members to connect with one another to form friendships.
• Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to facility
• Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers, guests and members.
• Assists branch leadership team in daily activities and special events as needed.
• Attends all training and staff meetings as required.
• Follows YMCA policies and procedures; responds to emergency situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.

QUALIFICATIONS:

• High school diploma and at least one year of related experience and/or training
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic computer skills such as knowledge of word processing, spreadsheet and database programs.
• Proven track record of developing authentic relationships with others.
• Must complete all required Welcome Desk and Daxko trainings in first 30 days
• CPR, First Aid, AED and O2 certifications must be obtained within 90 days
• Must keep certifications current throughout employment.
• All staff must complete the Y’s safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.

Invites new and existing members into the wellness experience through scheduled equipment orientations, wellness area walkthroughs, and authentic member engagement efforts. The Wellness Experience Specialist is responsible for the general cleanliness, safety and maintenance of all fitness areas and equipment, as well as ensuring rules and regulations are being re-enforced at all times.