What are the responsibilities and job description for the Member Engagement Specialists position at YMCA OF COASTAL CAROLINA?
Job Details
Description
POSITION SUMMARY:
The YMCA of Coastal Carolina is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. The Membership Representative is responsible for providing excellent service to all members, guests, and program participants. They will respond to member and guest needs, promote memberships and programs, and maintain the cleanliness and organization of the lobby area.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- May monitor the locker rooms as required.
- Performs other duties as assigned.
Qualifications
QUALIFICATIONS:
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers. Complete all required Redwoods trainings by their completion deadlines
- Child Abuse Prevention supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
