What are the responsibilities and job description for the Membership Supervisor - Marco Island position at YMCA OF COLLIER COUNTY INC?
Job Description
This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Supervisor will oversee the day-to-day operations of the Membership Services at the YMCA of Collier County – South Campus by ensuring a welcoming environment for all.
OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Qualifications
Bachelor’s degree in a related field preferred
YMCA or customer service field experience
Strong Computer Skills
Must be highly organized and detail oriented
Experience in membership sales and/or marketing. Ability to develop both proven and innovative programs to achieve sales and service goals
Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values
Excellent cash handling skills
Excellent human relation skills and an ability to maintain positive communication with staff and members
Ability to address and make solid decisions in emergency situations
High level of confidentiality
Excellent verbal and written communication skills including telephone etiquette.
Ability to respond to safety and emergency situations.
Essential Functions
Develop and achieve branch monthly sales goals for member growth and retention.
Recruit, hire, train, supervise, develop, and schedule all employees within your department.
Responsible for processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.
Work closely with the Branch Executive to develop and implement annual membership sales and service goals.
Work with local business partners to grow the corporate membership program within the service area.
Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.
Coordinates the monthly “Members Newsletter and quarterly “Member Appreciation Days” in conjunction with dates that work best for the branch.
Coordinates the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.
Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
Lead staff meetings to keep Member Services staff advised and informed of all membership & program offerings, class scheduling, membership changes, policies, etc.
Develop your department’s annual budget; monitor and make adjustments as needed.
Complete and approve payroll for your department as outlined in the payroll guidelines.
Conduct annual performance reviews on all employees within your department.
Perform other related duties as assigned by your supervisor.
Required Certifications
CPR/First Aid Certification within 30 days of hire months
Child Abuse Prevention and Bloodborne Pathogens within 30 days of hire.
Listen First Training
Equipment and Applications:
Microsoft Office
Membership Services Desk software (Daxko a plus)
Multiple Phone Line
Copy machine & fax machine
Benefits Include:
12% retirement
403b optional retirement plan
Generous PTO plan
YMCA membership
Health, Dental and Vision insurance
Life insurance - 100% YMCA paid
Employee discount
Professional development opportunities
