What are the responsibilities and job description for the Member Engagement Associate position at YMCA of Columbia Willamette?
Description
If you enjoy being the first person to welcome someone and make them feel at home. If you thrive in a fast-pace, multi-tasking role, balanced with down-time to creatively discern how to improve the day-to-day flow of business, then you are just who we are looking to hire at the YMCA!
Requirements
The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our mission and vision. We do this by putting the Christian principles of love, respect, honesty, responsibility and service into practice.
- Free Household Gym Membership
- Free Group Fitness Classes
- Free Pool Access
- Free HydroMassage (for those over 18)
- Program Discounts
- Paid Sick Leave
- Tuition Reimbursement Opportunities
- Opportunities for Growth/Leadership
- Build your Resume
- Work with your friends
- Engage with your community
- Flexible working hours (part time - up to 30 hrs/week) based on your availability
Objective:
To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members through healthy living, youth development and social responsibility. Individual will be working in a fast paced, friendly environment where one builds relationships with staff, guests and members from children to seniors.
Job Responsibilities:
Under the direction of the Leader of Healthy Living & Membership team this position is responsible for all duties in the Membership Department. Duties include greeting all persons who enter the facility and referring/directing those to the proper department, acting as cashier, answering phones, giving tours, assist in membership recruitment and retention efforts of the Membership Department, administrative tasks of the front desk, registering members into programs and memberships.
Minimum Qualifications
· 2 years customer service experience
· High School diploma or its equivalent
· Hours of Availability, Monday-Friday5 AM to 9 PM, Saturday 7 AM to 5 PM and Sunday 11 AM to 4 PM ; Saturday & Sunday availability is mandatory.
Key Results:
1. Demonstrates in word and action the Y’s Christian principles of love, honesty, respect, responsibility and service and a commitment to the Y’s vision and mission.
2. Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.
3. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.
4. Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.
5. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.
6. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
7. Assesses, minimizes and prevents risk, practices consideration for the safety of others, adheres to Association standards of proper notification of incidents and care of the work environment and equipment, identifies and responds to circumstances appropriately.
8. Meets attendance expectations, follows Association procedures for requesting and documenting absences, is punctual, reliable, and adaptable, takes initiative, and accepts responsibility.
9. Demonstrates effective interpersonal skills, perceives, understands and manages interactions appropriately, is accountable for own actions, capitalizes on learning opportunities, and is open to performance feedback and coaching.
10. Demonstrates compliance in the following areas: Paylocity, employee paperwork, performance
evaluations, personnel policies, and procedures i.e. dress code, code of conduct. Attends mandatory
trainings and meetings, acquires and maintains required certifications for current position.
11. Relationships – Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.
12. Functional Expertise – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
