What are the responsibilities and job description for the TICKET BOOTH position at YMCA of Columbia?
Position Summary
The Ticket Booth Staff is responsible for selling tickets, processing transactions, and providing exceptional customer service to guests visiting the waterpark.
Essential Functions
The Ticket Booth Staff is responsible for selling tickets, processing transactions, and providing exceptional customer service to guests visiting the waterpark.
Essential Functions
- Sell admission tickets, season passes, and rental equipment to guests visiting the waterpark. Provide information about ticket prices, park attractions, and special promotions to assist guests in making purchasing decisions.
- Process cash, credit card, and mobile payment transactions accurately and efficiently. Balance cash register at the beginning and end of each shift and reconcile discrepancies as needed.
- Greet guests warmly and assist them with ticket purchases, inquiries, and requests. Provide directions and information about park amenities, attractions, and safety guidelines. Resolve guest complaints or issues in a professional and timely manner.
- Promote waterpark attractions, events, and special offers to guests to encourage additional purchases and repeat visits. Cross-sell and upsell products and services to enhance the guest experience and increase revenue.
- Maintain awareness of safety and emergency procedures, including evacuation protocols and first aid response. Monitor guest behavior and report any safety concerns or incidents to management.
- Keep ticket booth are clean, organized, and stocked with necessary supplies, including tickets, brochures, and promotional materials. Perform basic maintenance tasks on ticketing equipment as needed.
- Perform other duties as assigned.
- Mission Advancement
- Collaboration
- Operational Effectiveness
- Personal Growth
- Minimum age of 18.
- Strong communication and interpersonal skills, with the ability to interact professionally with guests and coworkers.
- Basic math skills and proficiency in cash handling procedures.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work weekends, holidays, and evenings as needed.
- Previous experience in customer service or sales role preferred.
- Certifications required within 60 days of employment: CPR, First Aid, AED, Oxygen.
- Ability to complete the following within 30 days of hire: Child Abuse Prevention training; Bloodborne Pathogens and Sexual Harassment training.
- Passion for the YMCA mission and commitment to serving the community.
- Must be able to perform all physical requirements of the position, including walking, standing, bending, reaching, and lifting up to 50 lbs. at a time.
