Operations Director

Description

Position Summary :

Provide leadership, management and development of member services, wellness, branch operations, childcare, property, programs and administration. Responsible for the day-to-day operations of the branch, providing information, reports and data analysis to make informed decisions regarding branch operations.

Essential Functions :

• Create and monitor specific, measurable, and attainable goals with staff; ensure that goals are developed along with budget preparation timeline.
• Hire, lead, develop, and motivate staff.
• Develop, manage, implement and assist in controlling budgets in designated areas. Ensure effective operational efficiencies to control / reduce operational expenses.
• Build and maintain relationships with community groups, neighborhoods and organizations for the purpose of increasing branch profile and spurring continued YMCA growth and penetration within service area.
• Ensure effective and efficient business practices related to membership sales and program revenue.
• Develop monthly and annual sales goals. Meet or exceed targets.
• Create and execute member retention and attrition prevention strategies.
• Provide members and guests exceptional customer service.

NOTE : This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Multi-Team or Branch Leader) :

Volunteerism : Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels.

Communication : Communicates for influence to attain buy-in and support of goals.

Developing Others : Provides tools and resources for the development of others.

Project Management : Ensures execution of plans.

Finance : Institutes sound accounting procedures, investment policies, and financial controls.

Change Capacity : Creates a sense of urgency and positive tension to support change.

Qualifications :