What are the responsibilities and job description for the Member Service Representative 2: Keith YMCA position at YMCA of Greater Charlotte?
POSITION SUMMARY:
The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude.
- Handle all inquires and situations at the Member Service Desk.
- Be sensitive to member needs and maintain a customer-friendly demeanor at all times.
- Membership Tours and Sales.
- Know all information pertaining to YMCA programs and events.
- Register members and non-members for various programs offered each session.
- Answer phones politely and efficiently.
- Work weekends as assigned.
- Manage money and complete daily edit at the end of each shift.
- Maintain a proper dress code at all times.
- Attend Member Service Meetings as scheduled.
- Be punctual for all scheduled shifts and meetings.
- Maintain a neat and orderly work environment at all times.
- Maintain positive relations with other staff members.
- Respect and abide by Manager or Shift Leader direction/instruction.
- Obtain and maintain current CPR & AED Certification (re-certification available).
- Assist members in the location and record keeping of lost property.
- Ensure that supplies and schedules are available at all times.
- Be responsible for equipment rental.
- Adhere to all quality standards as put forth by the Metro Quality Dept (including Q-checks and Service Evaluations).
- When possible assist other Directors and departments.
- Work on member service projects as needed.
Requirements:
- Must have reading and math skills.
- Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money.
- Must be a team player and have some problem/ conflict solving ability.
Physical Requirements:
- Walking
- Sitting
- Climbing (stairs)
- Crouching
- Stooping
- Standing
- Kneeling
- Lifting (20 lbs)
- Carrying (20 lbs.)
- Pushing (20lbs)
- Pulling (20 lbs)
