Corporate Billing & Admin Operations Manager - Parker Hannifin YMCA

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

Position Summary

The Corporate Billing /Admin Operations Manager will be responsible for managing all aspects of corporate billing, ensuring accuracy, efficiency, and compliance with partner agreements. This role involves coordinating with membership and branch operations, resolving billing issues, and ensuring timely collection of payments from clients.

Essential Functions

Billing Management:

• Oversee the preparation and issuance of accurate invoices for corporate and organizational partnerships in a timely manner.
• Ensure all billing is aligned with client contracts, terms, and conditions.
• Monitor billing schedules and ensure invoices are processed in accordance with agreed-upon timelines.
• Processing NFLPA, CareSource and Military Memberships and reporting of information as necessary for invoicing purposes.
• Setup/maintenance of discount groups in Daxko for corporate partners.
  
  

Administrative Support For Operations

• Provide operational support as needed, including research, data analysis, and tracking of key performance indicators (KPIs) related to operations.
• Help prepare reports, presentations, and proposals for the Sr. VP of Operations, ensuring accurate and timely delivery of materials.
• Assist in the management of key operational projects, tracking milestones, deliverables, and deadlines to ensure timely completion.
• Help prepare materials for strategic meetings and initiatives led by the Sr. VP of Operations.
• Collaborate with various teams to ensure projects align with YMCA goals and objectives.
  
  

Billing Discrepancies

• Act as the primary point of contact for clients regarding billing inquiries and discrepancies.
• Investigate and resolve billing issues promptly to maintain client satisfaction.
• Work with internal departments (branch operations and finance) to address discrepancies and ensure accurate invoicing.
  
  

Client Relationship Management

• Build and maintain strong relationships with corporate clients to ensure timely payments.
• Provide clear communication with clients on billing terms, outstanding balances, and payment deadlines.
  
  

Compliance And Documentation

• Ensure all billing processes comply organizational audit requirements.
• Maintain organized and accurate records of all billing transactions and communications with clients and support with audit documentation.
• Perform regular audits to ensure compliance with internal billing policies and procedures.
  
  

Process Improvement

• Continuously evaluate billing procedures and suggest improvements to increase efficiency and reduce errors.
• Stay updated on the organizations CRM best practices and trends related to billing processes and technology
  
  

Qualifications

Education:

• Associates degree required, bachelor’s degree preferred in a business-related field (i.e. accounting or bookkeeping).
  
  

Experience

• 2 years of customer service experience required (In-person and phone experience a plus).
• previous experience with Daxko a plus
  
  

Certification & Requirement(s)

• CPR and First Aid certification and Safety training required within 30 days of hire.
• Minimum 18 years of age.
  
  

Technical Skills And Knowledge

• Exceptional organizational and multitasking skills, with a strong ability to prioritize tasks in a fast-paced environment.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and TEAMS) and familiarity with YMCA management software or other similar tools.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong interpersonal skills and the ability to work collaboratively across all levels of the organization.
• Ability to work independently, take initiative, and follow through on projects and tasks.
• A passion for the YMCA’s mission and values, with a commitment to supporting its operational goals and community impact, and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility.
• Follows all established policies and procedures, including but not limited to, safety practices and personnel policies.
• Participate in and support association events and fund-raising activities.
• Ability to work effectively work with people of different backgrounds, abilities, opinions and perceptions
• Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department (s).
  
  

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.