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Member Service Representative - North Royalton YMCA

YMCA of Greater Cleveland
North Royalton, OH Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 5/3/2025
Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.

Job Responsibilities

  • Process payments and maintain balanced cash drawer and receipting according to procedures.
  • Inform supervisor and co-workers of any dilemmas, concerns, and updates.
  • Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
  • Maintenance of all member resource information at front desk.
  • Keep front desk and lobby area neat, clean and professional.
  • Greet members and visitors according to YMCA guidelines.

Qualifications

  • At least 16 years of age.
  • Strong customer service skills.
  • Cash management experience.
  • Organized and able to follow directions.
  • Friendly, outgoing personality.
  • Comfortable working in a membership driven environment.
  • Ability to perform multiple tasks in diverse situations successfully.
  • Computer and keyboarding experience.
  • Strong communication skills and phone etiquette.

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