What are the responsibilities and job description for the Member Service Representative - North Royalton YMCA position at YMCA of Greater Cleveland?
Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.
Job Responsibilities
Job Responsibilities
- Process payments and maintain balanced cash drawer and receipting according to procedures.
- Inform supervisor and co-workers of any dilemmas, concerns, and updates.
- Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
- Maintenance of all member resource information at front desk.
- Keep front desk and lobby area neat, clean and professional.
- Greet members and visitors according to YMCA guidelines.
- At least 16 years of age.
- Strong customer service skills.
- Cash management experience.
- Organized and able to follow directions.
- Friendly, outgoing personality.
- Comfortable working in a membership driven environment.
- Ability to perform multiple tasks in diverse situations successfully.
- Computer and keyboarding experience.
- Strong communication skills and phone etiquette.
