Program Instructor - Onsite - Camp Cullen

YMCA Camp Cullen: Outdoor Education and Retreats

Position Overview:

We are seeking enthusiastic and dedicated Program Instructors to join our team at YMCA Camp Cullen. Nestled on the beautiful shores of Lake Livingston, our camp offers an extraordinary outdoor education and recreation setting. The successful candidates will lead, facilitate, and ensure the safety of a variety of outdoor activities such as archery, slingshots, axe throwing, canoeing, survival skills training, and more. In addition to daytime activities, they will also be responsible for leading evening programs and campfires.

This is an onsite position. 

Essential Functions:

1.      Welcomes guests and co-workers and provides excellent customer service by responding to questions and concerns

2.      Presents to the guests in clean, designated uniform with impeccable hygiene

3.      Acknowledges guests needs and provides effective and efficient solutions

4.      Provides security for the YMCA, ensuring the safety of guests, and co-workers while at the Camp Cullen. To include, but not limited to:

5.      Responding to situations with the possibility of removing members or non-members who act inappropriately, threaten or present a danger to others

6.      Responding to all incidents within the Y and completing Incident Reports

7.      Follows all YMCA policies and safety procedures

8.      Understands all emergency procedures, acts responsibly during emergency situations, and completes appropriate incident reports

9.      Completes business transaction related to the payment of, programs, services, etc. as required

10.  Accurately handles cash, checks, and credit cards and balances daily receipts

11.  Reports any facility needs; calls maintenance or logs work orders in facility dude, ensures that the cleaning crew is notified to vacated rooms or specific issues requiring their attention and ensures amenities are replenished.

12.  Has passed the UTV driving course and follows policies related to vehicle use

13.  If working the morning shift, ensures that any pertinent information is communicated to the afternoon shift

14.  If working the morning shift, ensures that the building and operations are opened and accessible to guests

15.  If working the morning shift, ensures that report for the day regarding check ins and check outs are available and reviewed

16.  If working the afternoon shift, ensures that any pertinent information is recorded and accessible to the morning shift

17.  If working the afternoon shift, ensures that the building  and operations are secured and not accessible to guests at the end of the shift

18.  If working the afternoon shift, ensures that a report for the following day regards check ins and check outs have been produced

Due to the nature of our business having busy and quit periods of operation, at times some flexibility on hours may be required

Other duties as assigned

YMCA Culture & Cause Expectations

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Hopeful-Take an optimistic or positive view of future outcomes.

Genuine–To be honest and open in relationships with others.

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Qualifications:     Strong time management and attention to detail.     

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

·          Excellent written and verbal communication.

·          Ability to work with integrity, discretion and a professional
approach. Ability to work independently and be self-motivating.

·         Ability to work as part of a fun, high energized team.

·         Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

·         Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

YMCA Competencies (Leader):

·         Determined-To devote full strength and concentrated attention to the cause.

·         Nurturing-To care for, support, and help develop through encouragement.

·         Our mission and core values are brought to life by our culture.  It’s who are, who we aspire to be and how we show up every day.  We are cause-driven.  We don’t just show up, we show up with purpose.  As a cause driven leader you are expected to be:

·          May be working for extending periods outdoors, facilitating activities.

·         Talking to and building relationships with guests and staff

Position Summary:
This position is responsible providing the highest quality of guest services for all our campers. Responds to and anticipates the needs of our campers, checks in guests, checks out guests, provide loaned and rental equipment from the front desk or as a delivery service to the guests cabins. Operates the camp store. Provides meal delivery. And depending on shift time may need to facilitate evening activities and set camp fires. Embody the five core values of the YMCA of Greater Houston.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.