What are the responsibilities and job description for the Building Monitor position at YMCA of Greater Kansas City?
Overview
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Building Monitor is expected to ensure safety, quality, and emphasize member service, character development, and mission statement and to work with membership retention and promotion.
OUR CULTURE:
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Responsibilities
- Greet members, participants, staff and general public in a friendly and courteous manner.
- Enforce Y policies and guidelines for the basketball court, walking/running track, weight room, circuit room, teen center, and/or computer lab, in a professional manner.
- Verify all members and participants using the facility have followed check-in procedures properly.
- Answer phone lines according to YMCA phone procedures.
- Respond to needs and questions with accurate and detailed information.
- Handle complaints in a friendly and courteous manner.
- Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
- Educate members and prospective members on services, programs, events and volunteer opportunities.
- Keep gym, basketball court, and any assigned work area clean and well organized.
- Assess the ability of a patron to climb safely and understand what to look for in a safely worn harness.
- Must successfully complete the belay certification training for Rock Wall
- Provide belays to Climbing Wall participants and facilitate each participant’s climbing experience.
- Educate new participants in Climbing Wall policies, belay commands, and indoor rock-climbing techniques and skills.
- Assist in the facilitation of Climbing Wall events and programs as needed.
- Monitor Climbing Wall floor for hazardous behaviors, actions, and practices.
- Performs visual inspections and equipment and complete safety checklists.
Qualifications
- Minimum age 18 years.
- Must have good communication skills to include phone skills.
- Able to make independent and sound decisions in a fast paced environment.
- Highly organized, detail, and goal oriented.
- Works effectively with people of different backgrounds, abilities, opinions and perceptions.
