Customer Service Specialist

Overview

Plays a key role in supporting daily business activities and Youth Development Services in an administrative capacity. This position prioritizes excellent customer service and ensures that all YMCA of Greater Kansas City policies and procedures are consistently followed.Â

Hiring Range

$16.50 to $18.50

Benefits Include

• Competitive Benefits Package
• Y Retirement Plan
• Free YMCA Membership
• Leadership Development Opportunities and Professional Development
  
  

OUR CULTURE: The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcomingwe are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality. We are hopefulwe believe in you and your potential to become a catalyst in the world.

We are nurturingwe support you in your journey to develop your full potential.

We are determinedabove all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities

• Supports business processes for Youth Development Services (YDS).
• Provides leadership to ensure that YDS business processes are being handled by associates in an efficient and timely manner while communicating regularly with the Senior Business Director.
• Provides communication to program directors regarding new registrations, changes and withdrawals.
• Ensures business practices are of the highest quality for participant satisfaction through quality control and audit processes for new registrations, changes and withdrawals.
• Assists in the accounts receivable collection process, including but not limited to, reporting and communication to program directors.
• Assists in the process for third party billing to Social and Rehabilitation Services, Division of Family Services, and other third-party payers by maintaining files, submitting billing and reconciling accounts as payments are received.
• Processes account adjustments and refunds in registration software.
• Completes the daily cash report and check deposit.
• Provides support for financial assistance award and tracking process.
• Communicates program information to parents and answers questions accurately and with confidence.
• Under the guidance of the Lead Business Director may provide assistance and coordinate work with others in the finance department.
• Under the guidance of the Associate Vice President, coordinates assigned grant data collection/management and reporting.
• Supports the development, implementation, and evaluation of grant reporting processes for YDS.
• Maintains ongoing, positive working relationships with Y associates and program participants.
• Responds to parent or school concerns regarding the program in a positive, professional, and timely manner.
• Provides system support to information technology services as requested by Senior Business Director to assist in program review, design and setup.
• Provides coverage/assistance for Business Assistant duties during high volume periods and during their absence.
  
  

Qualifications

• Associates’ degree from an accredited college or university or the equivalent combination of education and experience.
• Minimum three years business experience.
• Able to work with diverse groups of people in a friendly and consistent manner.
• Able to make independent and sound decisions in a fast paced environment.
• Able to exercise high levels of discretion and confidentiality.
• Detail oriented with good organizational skills, and be multi-task proficient.
• Excellent oral and written communication skills.
• Demonstrated experience in managing multiple projects.
• Strong computer skills with the ability to adapt to new software.
• Must maintain a current motor vehicle license and acceptable driving record that meets YMCA standards.