What are the responsibilities and job description for the Member Services Staff - Bell Road YMCA position at YMCA of Greater Montgomery?
Job Description
This position is responsible for serving members and guests, maintaining member service control, data entry, answering member questions, and performing various clerical duties. Must be available for afternoon, evening and weekend hours.
QUALIFICATIONS:
1. High school diploma or equivalent minimum. Degree pursuit/currently employed in service industry preferred.
2. Effective verbal communication skills required
3. Basic knowledge and use of computers
4. High degree of accuracy with provided information
5. Multi-task oriented
RESPONSIBILITIES:
1. Greet and serve members and guests
- Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
- Handle and solve member concerns
2. Answer the telephone in a prompt, courteous manner – three ring rule applies
- No one left “on hold” for more than 30 seconds without personal contact
- Provide all needed information on phone messages taken and give correct information to callers
3. Member sign-up and program registration all done correctly and in a timely manner
4. Enter receipt information correctly for membership and programs
5. Be accountable for all money collected during your shift. Money and receipt total should match
6. Perform routine filing and copying as needed
7. Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
8. Safety Training
- Complete YMCA Safety trainings within 14 days of employment
- Understand and be able to apply emergency procedures
9. Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag.
CERTIFICATIONS
- Red Cross CPR for the Professional Rescuer, AED, and O2
- Bloodborne Pathogens
- All other safety trainings as required by the Montgomery YMCA
To apply: submit application at ymcamontgomery.org.
The Montgomery YMCA is proud to be an equal opportunity employer. Employment is subject to a background check.
Work Remotely
- No
Job Type: Part-time
Pay: $10.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $10
