Kid Stop Coordinator

Part-Time, Non-Exempt Position; YMCA of Greater Nashua; Nashua Branch

Learn, Grow and Thrive with a career at the Y

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.

Position Summary

Under the direction of the Welcome Center Director, the Kid Stop Coordinator will provide exceptional member service and manage daily operations of Kid Stop. The Kid Stop Coordinator is responsible for making all children feel welcome and as part of the YMCA community by creating a fun, safe environment with engaging activities for families to enjoy as a benefit of their YMCA Membership.

The individual should focus on a commitment to our standards of excellence and consistency with regard to member service. The staff person must be willing and able to carry out their duties in a professional manner to ensure member comfort and satisfaction while portraying the four core values of the YMCA, which are caring, honest, respect and responsibility.

Qualifications

• Must be at least 18 years of age
• Possess strong and effective written and verbal communication skills to obtain accurate, neat, and precise member information and registration information.
• Be courteous, informed and professional in dealing with clientele.
• Able to make sound decisions, and maintain confidentiality.
• Computer skills are necessary.
  
  

Essential Functions

• Create an environment where staff, children and parents feel safe and welcomed.
• Manage the hiring/training process of all staff.
• Manage staff schedule to ensure proper ratios.
• Complete knowledge of registration software. Keep open communication with software company to troubleshoot any questions/issues.
• Update child records to include allergies, or special requests where necessary.
• To use Listen First Skills when conversing with members.
• Deal with complaints/problems in a mature and rational manner. Document any injuries or behavior issues. Attempt to resolve if possible and/or relay to supervisor.
• Create daily curriculum with crafts and activities to keep children engaged.
• The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
  
  

Ymca Competencies

• Relationships: Builds rapport and relates well to others
• Inclusion: Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Innovation: Embraces new approaches and discovers ideas to create a better member experience.
• Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.
• Self-Development: Pursues self-development that enhances job performance.
  
  

Our Culture

Our mission and core values are brought to life by our culture. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.