Membership & Guest Rooms Coordinator (West Side YMCA)

Full-Time / Regular

$22.00 - $25.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The West Side YMCA is seeking a Membership & Guest Rooms Coordinator who will ensure quality in all areas within the membership and guest rooms departments, including creating a positive member and guest experience, staffing, and all administrative processes, including point of sale transactions, systems, and audit preparation. They will assist with the overall management of the WSY guest rooms, which includes coordinating group stays, housekeeping, check-ins, check-outs, luggage room, etc. The Membership & Guest Rooms Coordinator will work with the Member Experience Director and Guest Rooms Director to provide leadership to both departments to achieve all goals. Must be available to work afternoons and weekends.

Key Responsibilities:

Daily Responsibilities:

• Conduct the daily audit of transactions that occurred at the branch on the previous day(s), including registrations, cancellations, and holds.
• Handle guest booking, check-ins, and check-outs.
• Handle in-person inquiries, calls, and emails from members.
• Review and enter daily reservations from various sources and enter requests in the HMS system.
• Pay close attention to detail, book the correct room type, and arrange arrival/departure dates.
• Confirm reservations with operators and online sites as required.
• Represent as the Guest Rooms point person when the Guest Room Director is not available.
  
  

Bi-weekly Responsibilities:

• Run adult member renewal notice reports and send standard renewal notices for monthly memberships and annual invoices 6 weeks before the renewal date.
• Assist the Member Experience Director with reviewing timecards in eTime.
• Serve as a Manager on Duty for the branch.
  
  

Monthly Responsibilities:

• Review aging reports (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
• Assist the Member Experience Director in preparing for membership staff meetings (agenda, minutes).
• Prepare staff schedules for the Member Experience Director’s approval.
  
  

Continuing Responsibilities:

• Assist the Member Experience Director and Guest Rooms Director in hiring, training, and developing staff.
• Attend and participate in various branch and/or association events and meetings.
• Update table files.
• Handle purchasing and requisitions. Monitor/order supplies, forms, membership cards, staff uniforms, etc.
• Schedule rentals and process payments.
• Be highly proficient in and role model all aspects of the Membership Experience Representative position.
  
  

General Responsibilities:

• Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, HMS, etc.).
• Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
• Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.
  
  

Desired Skills & Experience:

• Must be over 21 years of age.
• Bachelor’s degree or equivalent work experience required. Bachelor’s degree in business administration preferred.
• Minimum of three (3) years of experience working in a fast-paced administrative setting. Three (3) years of work experience in a hospitality setting preferred.
• Computer literate.
• Working knowledge of Microsoft Office Word and Excel.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.
  
  

Benefits:The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits , medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply:If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.

Job ID

req2513

Employment Type

Full-Time / Regular

Location

West Side YMCA

New York, NY

EQUAL OPPORTUNITY EMPLOYER ♦ DRUGFREE WORKPLACE

Auxiliary aids and services are available upon request to individuals with disabilities.