What are the responsibilities and job description for the Member Services Associate, Earlywine Park YMCA position at YMCA of Greater Oklahoma City?
Description
JOB TITLE: Member Services Associate
REPORTS TO: Membership Director
FLSA TYPE: Non-Exempt
POSITION DESCRIPTION:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.
DUTIES AND RESPONSIBILITIES:
- Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
- Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
- Serve as liaison between members and program supervisors.
- Handle and solve member inquiries, concerns and complaints.
- Monitor facility as required.
- Carry out other duties as assigned.
- Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
- Attend Scheduled Staff Meeting.
- Stay off all personal electronic items; cell phones, i pads,
- Develop meaningful and sustainable relationships with members, donors and volunteers.
Requirements
EDUCATION AND EXPERIENCE:
- Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
- Must be 18 years of age or older.
- Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
- Must be able to lift 30 pounds.
