Maintenance Technician II

About Us - Rentyl Resorts

All over the world, Rentyl Resorts elevates vacations by blending the comforts of home with the top-notch services of a high-end resort. Each of our properties has the same ensured excellence, but an individual brand and story. With such unique properties in our collection, we provide experiences and accommodations for groups of all sizes. At a Rentyl Resort, you can truly stay your way. Within our collection, guests have conveniences like a private pool, kitchen, home theater room, and parking area but can still take advantage of amenities and services like daily housekeeping, onsite restaurants and bars, and 24-hour concierge service. Plus, Rentyl Resorts has incredible experiences that guests would not find at most resorts, like water parks, sports fields and facilities, wedding venues and in-home chef and spa services. Each Rentyl Resort has unique experiences and amenities - so be sure to check them all out and find your perfect fit vacation. Rentyl Resorts - Dream Bigger. Vacation Better.

"Maintenance Tech" is described as an individual that can perform all maintenance to all vacation units and implement procedures.

Maintenance Tech is required to perform maintenance inspections, preventative maintenance programs, and repairs to ensure a pleasurable and safe guest experience. Follow prescribed route for general preventive maintenance on rental units, grounds and amenities with extensive knowledge of repair of residential structural components, cosmetic, electrical, plumbing, HVAC, security, pool, appliances, door/window, furniture, electronics, paint, and flooring. Follow prescribed route for guest impact maintenance. Follow up and completion of all maintenance related tasks are a must.

Responsibilities

Identification, reporting, and repair of faults in structural, cosmetic, mechanical, and trim out of vacation unit

Follow prescribed route to correct faults identified in rental homes

• Patch Drywall
• Paint & Finish Work
• Change Light bulbs
• Adjust doors and cabinets
• Furniture Repair
• Troubleshoot and Repair-TV/Internet/Phone
• Plumbing Troubleshooting/Repair
• Electrical Troubleshooting/Repair
• Appliance Troubleshooting/Repair
• Pool Chemical Checks, Troubleshooting/Repair
• Blind and Curtain Repair
• HVAC Troubleshooting/Repair
• Grounds, Irrigation and Pest Management
• Contract Repairs and Vendor Services Oversight
• Rental guest cart items pickup, delivery, maintenance, and inventory
• Perform preventive maintenance on mechanical components in units
• Update service work orders
• Complete "special projects" for repair or modification of any items at units
• Prioritize workflow based on urgency of job
• Identification of when a vendor, including warranty, should be called for service
• Differentiate internal, vendor, and warranty repairs
• Report to emergency, including "on call", for corrective action
• Monitor status of open work orders and identify needs for completion
• Monitoring of inventory levels
• Work cohesively within and with other departments
• Must have the ability to multitask and effectively manage time
• Maintain a friendly demeanor to encounter guests staying within an Rentyl Resort Vacation Unit
• Must have the ability to effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
• Must have the flexibility to be on-call at certain times
  
  

General Requirements

• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Maintain regular attendance in compliance with Rentyl Resorts Standards, as required by scheduling, which will vary according to the needs of the company
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs
  
  

Education & Experience

• High School Diploma
• Must have 1 year of hospitality experience
• Must have experience in construction regarding residential property and/or commercial property
• Ability to work with hand and power tools
• Excellent customer service skills in person and via the phone is required
• Ability to be a self-starter and innovate new processes
• Ability to communicate, written and oral, in English, Bilingual preferred
• CPO license (We will assist to certify if needed)
• Trade certification is a plus
  
  

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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