What are the responsibilities and job description for the Member Representative position at YMCA of Greater Waukesha County?
Job Summary
The Member Representative is a subject matter expert on the value of Y memberships and program options. They will use their knowledge to recruit, retain and engage members through impeccable service and timely processing of memberships and program registrations.
Key Responsibilities
- Communicate membership and program information via phone or face-to-face with exceptional listening skills.
- Stay informed of membership information, new programs, events, and policies for all ages and interests.
- Process membership and program transactions accurately as directed.
- Develop relationships with members, program participants, and prospective members through delivery of member desk services.
- Provide unique experiences for members via thorough explanations of membership benefits and program opportunities.
- Respond to customer and member needs, escalating issues when necessary.
Requirements
This role requires enthusiastic, outgoing, and compassionate individuals with excellent interpersonal communication and problem-solving skills. Must have the ability to relate effectively to diverse groups of people and work well with members and staff.
