Weekend Facility Coordinator

POSITION SUMMARY

The Weekend Facility Supervisor is responsible for ensuring smooth operations and staff support during weekend shifts. This role focuses on the Membership Department during slower seasons and transitions to a floating support role during busier periods, bridging gaps across departments. This position prioritizes maintaining operational excellence and guaranteeing a supervisory presence on weekends to support the facility and staff. In addition, every position in the YMCA of Greensboro is responsible for carrying out our promise to strengthen the foundations of community with focus on Youth Development, Healthy Living and Social Responsibility while upholding our values of caring, honesty, respect and responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Facility Management: Acts as the on-site supervisor during scheduled shifts on Saturdays and Sundays, maintaining an organized and welcoming environment; provides guidance and support to staff across all departments as operational needs arise; monitors facility operations and responds promptly to any issues or member concerns.

2. Membership Department Duties: Assists with membership processes including new member sign-ups, updates, and managing daily transactions; supports Membership staff by answering questions, resolving issues and ensuring policy compliance; collaborates with the Membership Director to identify areas for improvement and achieve departmental goals.

3. Floating Support: Servies as an additional resource during busy periods, helping bridge operational gaps across departments; steps into various roles as needed to ensure smooth facility operations and a positive member experience.

4. Leadership & Team Support: Fosters a collaborative and inclusive work environment by supporting and maintaining clear communication; upholds YMCA policies and procedures, addressing concerns and escalating issues as appropriate; assists in creating a positive experience for both staff and members by proactively addressing challenges.

SUPERVISORY RESPONSIBILITIES

Does not have direct supervisory responsibilities, but addresses concerns directly with staff when necessary and provides detailed accounts of policy or procedure violations to the direct supervisor as needed.

PRIMARY LEADERSHIP COMPETENCIES REQUIRED:

· Inclusion – Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and global work, as well as cultural competence.

· Communication & Influence – Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

· Innovation – Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.

· Change Leadership – Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

· Emotional Maturity – Demonstrates ability to understand abd manage emotions effectively in all situations.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1) Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Proficiency in computer operations, record-keeping and membership management systems.

2) Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to apply concepts such as fractions and percentages to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

3) Ability to handle conflict and resolve situations with members, the ability to independently develop and implement solutions to problems as they arise within acceptable bounds of YMCA policy and procedure, the ability to make decisions when a higher authority figure is not available to assist. Excellent organizational, communication and leadership skills required.

4) While performing the duties of this job, the employee is regularly required to use hand to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

5) Specific vision abilities required by this job include close vision, and ability to adjust focus.

6) The noise level in the work environment is usually moderate.

7) Certifications: CPR/AED, First Aid, Blood borne pathogen training required after hire and must remain current.