What are the responsibilities and job description for the Front Desk position at YMCA of McCook?
Ed Thomas YMCA in Mc Cook, NE is looking for Front Desk staff to join our Membership Services team and assist in making the Y member experience great. We are located on 901 W E St. Our ideal candidate is self-driven, ambitious, and hard-working.
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Desk Attendants will provide excellent service to all members, guest, and program participants. The primary responsibility is to provide top notch customer service.
ESSENTIAL FUNCTIONS:
1. Performs member/guest service functions including but not limited to allowing access to the facility, membership/program sales and data entry, building relationships with members, helping members connect with one another and to the YMCA, and conveying enthusiastic and accurate information about programs.
2. Educates members and prospective members on services, programs, events, and volunteer opportunities.
3. Performs general housekeeping tasks.
4. Relates to the public in a positive manner, addressing member concerns and interacting with participants as well as informing supervisor of unusual situations or unresolved issues.
5. Maintains regular and predictable attendance, secures a substitute if unable to cover scheduled shift and notifies Supervisor of schedule substitution prior to the change.
6. Perform other duties as assigned.
REQUIREMENTS:
• 16 years old or older
• Integrity and ability to work independently with attention to detail required
• Demonstrated leadership, dependability, and flexibility in work hours
• Early Mornings, Afternoons, Evenings and/or weekends shifts
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Background checks will be performed
• CPR and First Aid Preferred
Notice to All Applicants: The YMCA enforces its policies and practices to prevent child abuse. Allegations or suspicions of child abuse are taken very seriously at the YMCA and will be reported to the proper authorities for investigation. We have abuse reporting procedures, there are unscheduled visits from supervisors, we have an open door for parents, and we have a code of conduct for staff. We minimize opportunities for abuse to occur and we talk with children about personal safety and touching limits. We also screen carefully to prevent abusers from being hired and we provide child abuse prevention training to staff.
