What are the responsibilities and job description for the Help Desk Technician (Part-time) position at YMCA of Memphis & the Mid-South?
Help Desk Technician - Position Summary
We are seeking a highly skilled and experienced Help Desk Technician to join our growing team. In this role, you will be responsible for assisting YMCA staff with IT-related issues, troubleshooting hardware and software problems, and supporting workstation setup and maintenance. This role is ideal for a tech-savvy individual who enjoys problem-solving and providing excellent customer service.
Key Responsibilities
Technical Support & Troubleshooting
- Provide first-level technical support for staff across multiple locations.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist users with Microsoft 365 applications, email, and system access.
- Log, track, and escalate IT support tickets as needed.
Workstation & Peripheral Support
- Set up and configure workstations, laptops, and mobile devices.
- Support printer, scanner, and other peripheral device setup and troubleshooting.
- Perform routine software updates, patching, and basic system maintenance.
User Training & Documentation
- Provide basic IT training to staff on software and security best practices.
- Maintain IT documentation for common issues and solutions.
Required Qualifications:
- High school diploma or equivalent (Associate’s degree or IT certification preferred).
- 1 years of experience in an IT support or help desk role.
- Familiarity in troubleshooting Windows and macOS operating systems.
- Basic understanding of networking principles (Wi-Fi, VPN, DNS, DHCP).
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
Preferred Qualifications:
- Experience supporting Microsoft 365 applications.
- Familiarity with Active Directory for account management.
- IT certifications such as CompTIA A or Microsoft Fundamentals.
- Previous experience in a multi-location or nonprofit organization.
