What are the responsibilities and job description for the Customer Service Representative for YMCA Childcare position at YMCA OF METROPOLITAN DALLAS?
The YMCA Childcare Branch (Afterschool/Day Camp) is seeking a bilingual, service-oriented, “smile-can-be-heard” candidate to join a dynamic, caring, and diverse Team as a Customer Service Representative. In this role, the Team Member will provide front-line support to customers by responding to inquiries, managing customer complaints, and conducting account management in a timely and appropriate manner. To do well in this role, the Team Member should demonstrate emotional maturity, have experience with computers, and have reliable transportation with an ability to maintain a fixed schedule.
Home Office: Choice of: Coppell Family YMCA OR Moorland at Oak Cliff Family YMCA
Customer Service Representative Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels (email, phone, in person)
- Acknowledge and resolve customer complaints.
- Become an expert with our YMCA and Childcare Brand and programs.
- Assist with registration questions, forms, financial assistance applications, and requests.
- Communicate and coordinate with colleagues, as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
