What are the responsibilities and job description for the Member Experience Associate position at YMCA of Metropolitan Detroit?
BE THE BEST PART OF SOMEONE’S DAY WITH A JOB AT THE Y!
Now Hiring Member Experience Associates at the Downriver Family YMCA
YMCA Employee Benefits
FREE Family Membership & Discounted Access to Programs
Flexible Scheduling
Family-friendly Work Environment
Employee Assistance Program & Retirement Plan
General Function
The Member Experience Associate is responsible for ensuring exceptional service and assistance to YMCA of Metropolitan Detroit members, prospective members and guests, while exhibiting excellent communication and customer service skills and upholding the member experience standards.
Education/Experience/Training/Certifications
At minimum, a high school diploma or equivalent (over 18 years of age)
Prior customer service experience in a busy work environment is required
Experience with computers is preferred, but not required
Having an outgoing, dependable, and self-starter attitude is requested
Job Duties & Responsibilities
Provide excellent customer service to members and guests through greeting, managing and addressing member concerns, directing to programs and activities, and answering phones.
Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy.
Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values.
Uphold the membership experience best practices.
Performs other assigned duties as directed by Supervisor
Abilities & Skills
Ability to hear and observe all members and potential members of the Y’s concerns and questions
Skills to meet strength and lifting requirements
For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).
Salary : $11
