YMCA Reston - Membership Service Coord.

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The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position:  Membership Service Coordinator Salary:  $15.00/hr

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.

About the Job
The Membership Service Coordinator plays a key role in support of the YMCA mission by leading the front desk operations team of their YMCA branch. By ensuring the reliable and consistent delivery of outstanding customer service to members and guests, the Membership Service Coordinator supports the YMCA’s ongoing ability to sustain and build capacity to serve the local community. Reporting to the Membership Director.

Responsibilities:

• Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show”.
• Delivers the YMCA mission and philosophy to staff, members and guests.
• Responsible for accurate record keeping; billing; data management: implementation of membership/ registration records; upholding Y standards and policies; and, the smooth function of the front desk.
• Maintains an efficient, effective and reliable front desk staff schedule for the Membership Director.
• Demonstrates excellence in performing all the functions of a Member Service Representative.
• Schedules and assigns functions to Member Service Representatives, as approved by the Membership Director, and ensures work is performed up to standards set by Association and the Membership Director.
• Assists Membership Director in responding to member inquiries, correspondence and communication (i.e. Member Comment Cards).
• Takes a proactive role in solving member problems and directing them to the appropriate resources.
• Must have complete knowledge of all Member Handbook policies; Association and Branch standard operating procedures; and branch programs/activities.
• In accordance with Association standards, supports the implementation of the branch membership acquisition plan, with responsibility for delivering the local plan tactics.
• Supports Member Service team reports under the direction of the Membership Director.
• Supports the proper handling of prospects received at the front desk (i.e. handling of telephone inquiries) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) following the Association standards and Membership Director’s guidance to best support the branch’s membership sales and retention results.
• Supports the implementation of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.).
• Supports Metropolitan Washington YMCA Member Service Campaigns, Initiatives, Training Sessions, and additional activities.
• Other duties as required.

Qualifications and Skills:

• High school diploma or GED. Bachelor’s degree preferred.
• Minimum of one year experience working as a YMCA Member Service Representative or three years related experience working in membership sales/service.
• Strong communication and relationship building skills.
• A track record of demonstrating initiative, enthusiasm & common sense/good judgement.
• Ability to guide, counsel, coordinate & review staff work (supervision/staff development).
• Leadership, strong organizational, multi-tasking and problem-solving skills.
• PC and database management skills with the ability to perform repetitive data entry duties.

Benefits:
Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off/sick leave, numerous professional development opportunities.

Salary : $15