Floor Manager

Job Description

Job Description

Summary

The floor manager is responsible and accountable for member satisfaction and staff engagement. The manager will support department directors and managers in successful execution and organizing and delivering quality member services. The manager will serve as the role model for all staff in active listening, member onboarding, customer service and use of best practices to drive member retention. The position is an integral team player for the Bear Levin Studer Family YMCA.

Assumes branch operational responsibilities while on duty.

The manager will be a cause-driven leader and champion the YMCA mission and initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develops, executes, implements, and manages operating plans and procedures to increase member and staff retention and satisfaction. Executes strategies to ensure that members, staff and program participants connect with one another and connect with the branch associates.
• Works closely with all directors and managers, for coordination of onboarding system for staff and members across all departments.
• Conducts ongoing training and models best practices for all team members.
• Facilitates effective communication and provides leadership. Models' relationship-building skills in all interactions.
• Fosters a climate of proactive innovation by working closely with other directors and managers to ensure open communication, effective program delivery and customer satisfaction to members and participants.
• Performs other duties or special projects as assigned.
• Directly supervises all building staff.
• Ensures the safety and well being of staff and members
• Able to respond to emergencies
• Closes and / or opens the building.

Supervisory Responsibilities

Supervises a variety of employees and numerous program volunteers. Directly supervises all part-time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, following checklist protocols, and addressing complaints and resolving problems. Must continually be seen and patrol the grounds and facility and help all departments where needed.

Competency

To perform the job successfully, an individual should demonstrate the following competencies :

Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Builds effective, supportive working relationships with other staff and directors.

Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows procedures and reports all irregularities at the appropriate time. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively in one-on-one and small group situations.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Current CPR / AED certification required during employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to cool / or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.