What are the responsibilities and job description for the Regional Wellness Experience Director position at YMCA of Northwest North Carolina?
The Regional Wellness Experience Director (under the supervision of the Sr. Regional Wellness Experience Director) is a charismatic, high-energy, service-driven leader responsible for successfully guiding all branch membership efforts through wellness including retention, excellent service, and growth. Wellness Directors are visible, frontline leaders who primarily work on their feet modeling best practices and building member loyalty. They are assertive coaches who consistently groom their team to deliver both an exceptional member experience and targeted organizational results. They are strong communicators who are able to listen effectively and speak to the heart of what matters most to members and employees. Wellness Directors are capable project managers who are able to quickly switch gears back and forth between front line service and implementation of strategic initiatives. Both the Wellness Director and their team build strong relationships with staff, members and program participants to optimize their Y experience and create a third place where they feel welcomed and engaged. They are primarily responsible to ensure that all members are given support and encouragement in the pursuit of their personal wellness journey, encouraging family involvement, and creating value for membership. Wellness Directors implement and execute daily processes with the heart of helping all people reach their God-given potential in spirit, mind and body.
Essential Functions
Member Service & Retention:
Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth.
Leads excellent wellness floor services.
Implements a retention plan making sure uFit goals are being met.
Utilizes membership and quality data as needed to identify areas of opportunity and areas of improvement, encouraging participation, and eliminating barriers.
Improves the total member experience by ensuring that members are on-boarded correctly, have strong social support and are involved in relevant Y programming. Help members identify and track healthy living goals.
Daily or Shift Operations Management:
Serves as operations manager for assigned locations.
Engages- and leads other staff to engage- current and potential members with an emphasis on daily Moments of Service such as greeting every member in all areas of the building.
Ensures that all staff have a strong working knowledge of wellness and are eager to connect current and potential members with programming that helps them reach their God-given potential.
Perform all other duties as assigned and directed by management.
Department Management:
Leads all aspects of a highly efficient and effective member focused team of Wellness staff including but not limited to recruiting, hiring, training, uFit appointment scheduling, staff schedule, bootcamp schedule, developing and holding staff accountable on a daily basis.
Provides strong fiscal management in all areas of responsibility including building and managing the budget within their area of functional responsibility, receiving funds, spending wisely, and taking corrective action as appropriate.
Directly supervises Wellness Experience Coaches. Personal Trainers and Group Exercise Instructors. Responsible for scheduling (WhenToWork), payroll, and staff meetings, as well as ongoing communication with staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Supervisory responsibilities include appraising performance and taking corrective action, if necessary; addressing employee complaints and resolving issues.
Subject Matter Expert:
Serves as a subject matter expert to help members meet specific health and wellness goals.
Trains and advises other engagement directors and staff in specialty areas as needed.
We Take Care of Our People
We're passionate about fostering health and wellness for all, and we have a comprehensive benefits package that has been thoughtfully designed to prioritize your well-being.
Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees.
Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future.
Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave.
Additional Perks: Employee household membership to facilities operated by the YMCA of Northwest North Carolina and discounts on programs throughout the association.
Bachelors degree from four-year college or university preferred, and/or four years related experience and/or training; or equivalent combination of education and experience. Bachelors or Masters Degree in Exercise Physiology, Exercise Science, or related degree strongly preferred.
One or more nationally recognized Personal Training or Coaching certifications required.
One to two years of experience supervising other wellness professionals is preferred.
Experience working directly with clients in a wellness setting, designing customized plans to help them meet their wellness goals, preferred.
One to two years of related supervisory experience in customer service and/or sales, preferred.
Ability to work early mornings, evenings, and weekends as needed to supervise a diverse part-time team working a variety of schedules.
Attends required training sessions, workshops and staff meetings.
Excellent conflict resolution and problem-solving skills required. Proven ability to coach staff in these areas is preferred.
Strong communication and project management skills, plus an ability to manage multiple demands with ease.
Excellent personal computer and social media skills and experience with standard business software (Microsoft Office).
Ability to relate effectively with diverse groups of people from all social and economic segments of the community.
Spanish-speaking skills are a plus.
Essential Functions
Member Service & Retention:
Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth.
Leads excellent wellness floor services.
Implements a retention plan making sure uFit goals are being met.
Utilizes membership and quality data as needed to identify areas of opportunity and areas of improvement, encouraging participation, and eliminating barriers.
Improves the total member experience by ensuring that members are on-boarded correctly, have strong social support and are involved in relevant Y programming. Help members identify and track healthy living goals.
Daily or Shift Operations Management:
Serves as operations manager for assigned locations.
Engages- and leads other staff to engage- current and potential members with an emphasis on daily Moments of Service such as greeting every member in all areas of the building.
Ensures that all staff have a strong working knowledge of wellness and are eager to connect current and potential members with programming that helps them reach their God-given potential.
Perform all other duties as assigned and directed by management.
Department Management:
Leads all aspects of a highly efficient and effective member focused team of Wellness staff including but not limited to recruiting, hiring, training, uFit appointment scheduling, staff schedule, bootcamp schedule, developing and holding staff accountable on a daily basis.
Provides strong fiscal management in all areas of responsibility including building and managing the budget within their area of functional responsibility, receiving funds, spending wisely, and taking corrective action as appropriate.
Directly supervises Wellness Experience Coaches. Personal Trainers and Group Exercise Instructors. Responsible for scheduling (WhenToWork), payroll, and staff meetings, as well as ongoing communication with staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Supervisory responsibilities include appraising performance and taking corrective action, if necessary; addressing employee complaints and resolving issues.
Subject Matter Expert:
Serves as a subject matter expert to help members meet specific health and wellness goals.
Trains and advises other engagement directors and staff in specialty areas as needed.
We Take Care of Our People
We're passionate about fostering health and wellness for all, and we have a comprehensive benefits package that has been thoughtfully designed to prioritize your well-being.
Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees.
Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future.
Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave.
Additional Perks: Employee household membership to facilities operated by the YMCA of Northwest North Carolina and discounts on programs throughout the association.
Bachelors degree from four-year college or university preferred, and/or four years related experience and/or training; or equivalent combination of education and experience. Bachelors or Masters Degree in Exercise Physiology, Exercise Science, or related degree strongly preferred.
One or more nationally recognized Personal Training or Coaching certifications required.
One to two years of experience supervising other wellness professionals is preferred.
Experience working directly with clients in a wellness setting, designing customized plans to help them meet their wellness goals, preferred.
One to two years of related supervisory experience in customer service and/or sales, preferred.
Ability to work early mornings, evenings, and weekends as needed to supervise a diverse part-time team working a variety of schedules.
Attends required training sessions, workshops and staff meetings.
Excellent conflict resolution and problem-solving skills required. Proven ability to coach staff in these areas is preferred.
Strong communication and project management skills, plus an ability to manage multiple demands with ease.
Excellent personal computer and social media skills and experience with standard business software (Microsoft Office).
Ability to relate effectively with diverse groups of people from all social and economic segments of the community.
Spanish-speaking skills are a plus.
