Desk Associate

POSITION SUMMARY: Under the direct supervision of the Executive Director, the primary responsibilities of the Front Desk Associate will include assisting the families during drop of and pick up while supporting the YMCA Mission.

ESSENTIAL FUNCTIONS:

• Collect Weekly payments from families
• Ensure all files are filled at the end of each shift
• Answer phones and assist callers or direct to appropriate person.
• Exercise the highest level of confidentiality and security with sensitive information.
• Follows all YMCA policies, rules, regulations and procedures, including emergency and safety procedures.
• Assist Registration Coordinator with tasks as needed
• Monior Pro-Care attendance system during shift
• Ensure copy basket is empty at the end of each shift
• Greet each person that enters and exits the building

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve
others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and
perceptions. Builds rapport and relates well to others. Seeks first to understand the other persons
point of view, and remains calm in challenging situations. Listens for understanding and meaning;
speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to
another. Embraces new approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an
openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• High School Diploma or GED
• Experience with computer and Microsoft Office Software
• Excellent Communication and Organizational Skills
• Detail Oriented
• At least 18 years of age.

PHYSICAL DEMANDS

Physical ability and stamina to perform the duties as outlined above, including but not limited to extended periods of sitting, standing, walking, bending, reaching, lifting and carrying up to 50 pounds.

Ability to lift equipment, boxes and files.