What are the responsibilities and job description for the Membership Director position at YMCA of Rock River Valley?
POSITION SUMMARY
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Membership Director oversees the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for all facility branches including branch events, recruitment of new members, retention of existing members, and supervision of assigned staff. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards.
LOCATIONS
Northeast Family YMCA
8451 Orth Road
Loves Park, IL 61111
Puri Family YMCA
1475 S. Perryville Rd.
Rockford, IL 61108
SwedishAmerican Riverfront YMCA
200 Y Blvd.
Rockford, IL 61107
Good Shepherd YMCA
1829 N. Rockton Ave.
Rockford, IL 61103
WORK LOCATION
This position will oversee membership operations in two branches: Northeast Family YMCA and Puri Family YMCA. Regardless of primary assignment, this position may be required to travel between sites as needed.
OUR CULTURE
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
The Y is made up of people of all ages, from all walks of life, working side-by-side to strengthen communities. Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, responsibility and faith — they guide everything we do.
OUR COMMITMENT TO YOUTH PROTECTION
The YMCA of Rock River Valley has a responsibility to provide safe and secure programs and services for our community. The YMCA is a leader in child abuse prevention to support the safety of children in our care.
- You'll support the commitment of the YMCA to child abuse prevention by:
- Report any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
- Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
- Report any suspicious behavior and violation of policy and procedures to your supervisor.
- Complete all child abuse prevention training as required.
ESSENTIAL FUNCTIONS
- Teaches and demonstrates the Y’s values of honesty, respect, responsibility, caring and faith.
- Collaborates with the Membership Director and Branch Executive Director to fulfill all administrative needs to support programs and operations for all association membership staffing, training, operations and programming.
- Builds relationships with and among team members. Creates a supportive community environment. Responsible for recruiting and engaging new staff members and connects them to the YMCA’s cause.
- Trains, develops, schedules and directs Relationship Managers. Reviews and evaluates staff performance. Cultivates strategies to motivate staff and increase staff retention.
- Conducts new hire training, staff meetings, audits and retraining when needed.
- Be visible and approachable to YMCA members and staff. Identifies and takes ownership of solving problems in a professional manner. Always conveys a positive attitude when interacting with members, guests and staff.
- Models relationship-building skills, including Listen First, in all interactions. Responds to all team members and community inquiries and complaints in a timely manner.
- Prepares and submits departmental budgets, reports, payroll, operating plans, and other assignments within the designated time frame and with accuracy and attention to detail.
- Assists with achieving key deliverables in the areas of Fiscal Management, Fund Development, Staff Development, and Quality Results as explained in the branch Vital Signs documents.
- Collaborates with the Marketing department to effectively market and promote all membership and programmatic opportunities.
- Attends all required training events, staff meetings, and supervisory conferences.
- Serves as a frontline Relationship Manager for shift coverage as needed including participating in Manager on Duty schedule as assigned.
- Maintains contact lists and yearly staff training plan.
- Ensures staff certification records are current and that staff fulfill all training requirements.
- Supports Branch Executive Director to ensure that all programs comply with YMCA standards and methods of operation to the highest possible level of quality.
- Approves vacation time, maintains schedule, and approves time sheets for Relationship Managers.
- Works collaboratively with Relationship Managers, Building Supervisors and association leadership.
- Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
- Reports damaged equipment or safety hazards promptly.
- Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.
QUALIFICATIONS
- Bachelor's degree in related field preferred.
- Knowledge and experience in all aspects of operations, including staff supervision and development, membership growth practices, program development and implementation, volunteerism, facility and property management, and financial practices.
- Innate ability to develop and motivate staff by setting examples, coaching, and mentoring them.
- Strategic thinking, planning experience, and exceptional time management abilities, capable of managing various tasks concurrently and meeting challenging timelines.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Record of accomplishment of building authentic, constructive relationships with others.
- Strong written skills, verbal communication skills, and computer skills. Proficient in Microsoft Office products, including Word, Excel, and Publisher.
- CPR and First Aid certifications are required within 90 days of hire.
- Praesidium Academy trainings.
- YMCA Team Leader certification preferred.
SCHEDULE & COMPENSATION
1 Position
Full Time, Exempt
Northeast Family YMCA and Puri Family YMCA
Monday-Friday, hours vary with occasional nights/weekends
$43,888 per year
The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you.
ALL STAFF BENEFITS:
- Discounted Programs & Services, Including Child Care
- Pay Differential for Bilingual Employees
- Paid Time Off: Paid Leave for All Workers
- Employee Crisis Fund
- Employee Assistance Program
- Cell Phone Discounts with Participating Providers
- Tickets At Work Discount Program
- 401 (a) Retirement Plan: 8% YMCA Contributed Retirement
- 403 (b) Savings Plan: Tax-Deferred Account and Roth Account Options
- For retirement plan eligibility requirements, and additional information, visit www.yretirement.org.
FULL TIME STAFF BENEFITS:
- Free Family Membership
- 3 Paid Floating Holidays
- 10.5 Paid Holidays
- Paid Vacation and Sick Time: Varies by Employment Type
- Short-Term Disability Program
- Medical, Dental and Vision Insurance: Partially Employer Paid. Employee Contribution Required
- Life and Long-Term Disability Insurance: YMCA Sponsored and Employee Contribution Programs Available
- Accident, Critical Illness & Hospital Insurance Plans: Employee Contribution Required
- Tuition Reimbursement: Must Meet Qualifications
PART TIME STAFF BENEFITS:
- Free individual Membership
- Discounted Rate to Upgrade to Another Membership Category
The Y: We're for Youth Development, Healthy Living and Social Responsibility
Salary : $43,888
