Community Services Program Assistant

Requirements

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• Bilingual: Must be able to read, write, and speak Chinese (Mandarin or Cantonese).
• Strong interpersonal, communication, and customer service skills.
• Self-motivated, proactive, reliable, and highly organized.
• Ability to work effectively onsite and offsite as needed.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Position Summary

Under the leadership of the SRO & Community Services Coordinator, the YMCA Community Services Assistant will assist with our branch’s SRO Family Support and Immigrant Support Center which are funded through Mayor’s Office of Housing and Community Development. This position will also be supporting resident services and programming at Broadway Cove. Duties include planning and implementing recreational activities, checking in regularly with participants, providing and connecting resources and services, supporting community program events, supervision of participants, collecting participant feedback, and providing administrative support. The goal of the program is to engage, collaborate, and provide resources for families living in Chinatown SROs and the surrounding community.

Job Responsibilities

• Develop and maintain positive relationships with program participants.
• Plan and implement weekly youth enrichment activities and family-focused social events.
• Assist with volunteer recruitment, training, and management.
• Supervise and actively engage with youth during program activities.
• Provide resources, referrals, and ongoing support to families.
• Assist in the planning and facilitation of monthly workshops.
• Support program administrative tasks, including data collection, reporting, and grant-related documentation.
• Respond promptly and courteously to participant concerns or inquiries.
• Assist with the coordination and execution of community program events.
• Attend staff meetings and required training sessions.
• Perform other duties as assigned by the supervisor.

Salary Description

The hourly rate for this position is $20.25 - $22.50, based on experience, qualifications, and alignment with salary benchmarks for similar roles. Compensation is in accordance with grant funding approval and program budget requirements.