Membership and Wellness Associate - PT

Requirements

• 18 years old
• High school diploma or equivalent
• Must be available on:
  • Monday to Friday afternoons
• 6 months customer service experience
• Knowledge of health, nutrition, and/or fitness
• Computer literacy and knowledge of Office 365
• Strong interpersonal and customer service/phone etiquette skills
• Current YMCA-approved CPR and First Aid certification

Position Summary

The Membership and Wellness Associate creates a seamless and meaningful experience for YMCA members, from initial contact to ongoing engagement. This role involves implementing YMCA member engagement practices, including welcoming, connecting, supporting, and inviting members and guests. The associate connects members with available resources, programs, and wellness offerings at the branch.

Maintaining a general knowledge of the facility, its programs, and activities, this position provides accurate service and information to members. It also ensures a safe, clean, and efficient environment, supporting the YMCA’s commitment to providing a positive and effective workout experience for all members.