What are the responsibilities and job description for the Membership Coordinator position at YMCA of San Francisco?
Position Summary
Under the direction of the Membership Director, the Membership Coordinator is responsible for creating a positive and meaningful YMCA member experience, from the first point of contact through ongoing engagement with current members. This role includes overseeing and providing continuous training to staff to enhance customer service, improve tour quality, and effectively implement membership sales strategies. The Membership Coordinator position combines direct service with approximately 8 hours of administrative tasks per week, depending on the season. Administrative responsibilities include managing and publishing the staff membership schedule and approving employee timecards.
In addition, the Membership Coordinator will apply the YMCA's Member Engagement Principles-welcome, connect, support, and invite-in interactions with members and guests, while maintaining a strong knowledge of the facility, programs, and activities. This role also involves ensuring a safe, clean, and accessible environment, fostering positive relationships with members, program participants, and families. The Membership Coordinator may also be part of a Member Engagement POD service line.
Qualifications
- 18 years or older
- High school diploma or equivalent
- Must be able to work Tuesday to Friday from 10am - 6 : 30pm and Saturday from 8 : 45am - 5 : 15pm
- 2 years of customer service experience
- 2 year of supervising a team
- Proficiency in computer use, including Microsoft Office 365 Suite
Preferred Qualifications
