What are the responsibilities and job description for the Member Engagement Representative position at YMCA OF SNOHOMISH COUNTY?
The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our childcare programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.
Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.
We look forward to having you on our YMCA team!
*The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!
Position Summary:
Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the Welcome Center and other areas of the facility.
Job Duties/Responsibilities:
- Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
- Entry-level sales – follow sales cycle (introduction/probing/close)
- Address and resolve membership concerns
- Apply all YMCA policies, practices, and procedures ensuring a positive member experience
- Respond to emergency situations
- Monitor the locker rooms, and adhere to other safety guidelines
- Perform other duties as assigned
Qualifications:
- Minimum age 18
- Closing shifts: Minimum age 21
- Strong interpersonal and problem-solving skills
- Basic computer skills/knowledge required
- Fluency in a second language desired
Y Culture:
- Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
- Exhibit Caring, Honesty, Respect, and Responsibility
- Complete required training and certifications within established guidelines
- Arrive on time ready for the shift, and clock in/out within the timekeeping system
