What are the responsibilities and job description for the Member Service Representative position at YMCA of South Florida?
Position Summary :
The Member Services Representative is the face of the YMCA and is responsible for leading by example and providing service excellence as outlined by the Association Membership Service Standards. This individual is responsible for ensuring that front desk procedures are followed, assisting with program registrations, membership sales, and supporting with general office duties as well as assisting the center in achieving and exceeding monthly sales and retention goals.
As a Drug-Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.
Essential Functions / Job Duties :
- Works closely with and follows the direction of the Director or Membership Operations to ensure standard delivery of the Association Membership Agenda.
- Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries; addressing and resolving customer concerns.
- Assists members with check-in procedures.
- Ensures integrity and maintenance of member records.
- Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
- Promotes membership engagement through interactions with existing and potential members.
- Implements Membership engagement strategies and initiatives.
- Works closely with and supports sales including but not limited to :
o Creating and distributing Welcome Packets.
o Assisting with insufficient funds, cancellations and holds.
o Converting participants and other nonmembers into members.
o Assisting in achieving and exceeding monthly sales and retention goal.
YMCA COMPETENCIES (i.e. Leader, Team Leader, Multi-Team / Branch Leader) :
Mission Advancement : Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the YMCA's efforts for all stakeholders. Implements effective systems to develop volunteers at program and fundraising leadership levels.
Collaboration : Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness : Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth : Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications, Skills and Abilities / Position Requirements :
Position Profile
Work Environment :
The work environment characteristics described here are representative of those that must be must met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to success perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities.
Being in good physical health with full range of body motion, including manual and finger dexterity and eye / hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.
As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.
As a Drug-Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.
The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.
