What are the responsibilities and job description for the Member Service Representative position at YMCA of South Florida?
The Member Services Representative is the face of the YMCA and is responsible for leading by example and providing service excellence as outlined by the Association Membership Service Standards. This individual is responsible for ensuring that front desk procedures are followed, assisting with program registrations, membership sales, and supporting with general office duties as well as assisting the center in achieving and exceeding monthly sales and retention goals.
Essential Functions / Job Duties :
Works closely with and follows the direction of the Director or Membership Operations to ensure standard delivery of the Association Membership Agenda.
- Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries; addressing and resolving customer concerns.
- Assists members with check-in procedures.
- Ensures integrity and maintenance of member records.
- Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
- Promotes membership engagement through interactions with existing and potential members.
- Implements Membership engagement strategies and initiatives.
- Works closely with and supports sales including but not limited to :
Creating and distributing Welcome Packets.
Reports incidents / accidents to Membership Operations Director immediately.
Qualifications, Skills and Abilities / Position Requirements :
Position Profile
Certificates and Licenses :
As a condition of employment and a Drug-Free Workplace you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening and drug test.
Failure to complete the drug test will automatically disqualify you from employment. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.
The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.
