What are the responsibilities and job description for the Membership Services Associate position at YMCA OF SOUTHWEST FLORIDA?
Description
POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
ESSENTIAL FUNCTIONS:
Greet and serve members and guests
- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
- Give membership and program information to walk in and phone customers.
- High knowledge of program information at all times.
- Conduct facility tours as needed
Answer telephones in a prompt courteous manner
- Understand and able to use phone system.
- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups
- Member sign up and program registration all done correctly and in a speedy manner.
- Enter receipt information correctly for membership and programs.
- Be accountable for all money collected during your shift.
- Prepare end of shift deposits and reports
Serve as Check-Point when needed
- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Other
- Serve as liaison between members and program supervisors
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Open and Close facility as appropriate for assigned shift
- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
- Additional duties as assigned by supervisor
Requirements
QUALIFICATIONS:
- Excellent verbal and communication skills
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- One to two years prior customer service experience
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
CERTIFICATIONS AND TRAINING REQUIREMENTS:
- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
Salary : $12 - $15
