Building Supervisor

Description

Applicants must be 18 years of age to be considered, 21 or older is preferred.

As a Building Supervisor you are Leader on Duty and first and foremost responsible for the safety of our Members, Guests, and Staff. You will assist the front desk and all staff on duty with a wide range of duties. You are an excellent communicator and can keep calm in all situations.

Weekdays evening-close and even/odd weekend hours are expected.

POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes health & wellness, ensures safety of members, carries out policies and procedures as outlined by the YMCA, and maintains cleanliness and organization of the building.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

CUSTOMER SERVICE EXPECTATIONS:
1. Display a friendly, helpful, and positive disposition.
2. Provide customer service that is thorough, timely, organized, and accurate.
3. Help ensure the Y is meeting member and participant needs by utilizing good listening skills, attentiveness, objectivity, and patience in all situations.
4. Place members and participants as the first and highest priority showing kindness and compassion at all times.
5. Demonstrates the Y core values of caring, honesty, respect and responsibility through all daily activities and responsibilities

ESSENTIAL FUNCTIONS:
Overarching Goal: Have positive, nurturing relationships with members, while building cooperative relationships with parents/caregivers and staff. Promote and support the potential of all operational aspects and facilitates peer-to-peer connections as part of the overall YMCA experience.

1. Promotes and fosters an environment for both members, program participants and staff where program activities that are culturally relevant, developmentally appropriate, and consistent with YMCA values.
2. Supervise the building by actively walking assigned areas, including stairwells and restrooms.
3. Effectively communicate via telephone, email and in person.
4. Communicate with other staff on duty if issues arise (i.e., safety concern, disciplinary issues, inclement weather).
5. Be actively present in the building, interacting with members and staff, as well as monitoring program and services areas to make sure staff are present for work and performing assigned duties and following applicable polices.
6. Greet each member you see. Welcome them and use their name if known. Make extra attempts to learn their name if it is unknown.
7. Complete cleaning duties as outlined by shift checklist (i.e., re-racking weights, cleaning machines, facility mats, gym equipment, pool decks).
8. Be able to handle any discipline problems as they arise, and complete proper written documentation.
9. Respond quickly to any emergencies within the building.
10. Report accidents or injures to the Supervisor or Branch Director as appropriate.
11. Be aware and monitor all activities in the building during your given shift and ensure accurate set up for all parties, classes, events, and programs.
12. Complete end of shift reports, detailing any incidents that occurred.
13. Able to open and/or close the building and be responsible for locking up the facility and completing closing procedures.
14. Communicate program/class changes as they occur by posting signs and speaking with members.
15. Respectfully address any issues with on duty staff and complete proper documentation of issue.
16. Ensure the safety of members while using all areas of the YMCA, as well as by keeping the area clear of any safety hazards (i.e., free weights, broken equipment, towels on pool deck, equipment in gym).
17. Utilize the work order system to report needs of the gym or general use areas. Report broken fitness equipment to Health and Wellness Director and pool concerns to Aquatic Director.
18. Track facility usage 2 times per shift on building supervisor checklist.
19. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
20. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and programs
21. Builds relationships with members; helps members connect with one another and the YMCA
22. Communicates well with others and is a leader with coworkers
23. Maintain and enforce safety procedures and policy and responds to any and all emergencies
24. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
25. Applies all YMCA policies and procedures dealing with member services
26. Maintain a clean, organized, and stocked workspace, handle balance and receipt all money handled at the desk, arrive on time, open/close Y facility as scheduled, schedule court reservations and fitness orientations, accept locker requests, issues and tracks equipment, keys, and communications.
27. Additional duties may be assigned at the discretion of your supervisor or in their absence by another facility director.



YMCA LEADERSHIP DISCIPLINES (Leader):
Competency: Clusters of observable skills and behaviors needed to be successful within an organization or role.

Key Leadership competencies a person should bring to this position:
Inclusion
Emotional Maturity
Communication & Influence

Engaging Community: Builds bridges with others in the community to ensure the Ys work is communityfocused and welcoming of all, providing community benefit.
Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
Communication & Influence Listens and expresses self effectively and, in a way, that engages, inspires, and builds commitment to the Ys cause.
Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Functional Expertise: Executes superior technical skills for the role.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

OBSERVABLE BEHAVHIORS (Leader)
Express the Ys Cause & Culture
Create a safe, welcoming, and respectful environment
Deliver a high-quality experience
Serve others by welcoming, connecting and supporting
Invite Others to get involved and give back
Listen with the intent to support
See the Y as a lifelong connection.

Qualifications

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be 18 years of age, 21 years preferred.
2. Basic Knowledge of Computers.
3. Excellent interpersonal and problem-solving skills.
4. Previous customer service, sales, or related experience.
5. Basic knowledge of safe lifting, health & wellness concepts, and best practices.
6. Ability to physically lead activities in the wellness room areas.
7. Ability to define problems, collect data, establish facts, and draw valid conclusions
8. Ability to read, respond to common inquiries or complaints from members, parents, administration, children, and ability to effectively present information to staff, member children and parents.
9. Strong problem-solving skills and the ability to resolve issues as they arise and then complete proper documentation.
10. Have leadership competencies in the identified key areas
11. Ability to learn quickly.
12. Ability to work with integrity, discretion, and a professional approach.
13. Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
14. Ability to complete all required trainings within 60 days of employment, including but not limited to CPR, first aid, Living Our Cause, DCFS Mandated Report, IL Gateway Registry Modules and to maintain these certifications as current as outlined by regulations or requirements.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sufficient strength, agility, and mobility to perform essential functions and to supervise program activities and operations.
Ability to speak concisely and effectively communicate. Be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach and must be able to move around the work environment.
Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
May require physical effort while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing.
- Specifically, o Walking up and down stairs multiple times a day.
o Carrying supplies to and from work locations, regularly lifting 45lbs and occasionally lifting up to 60 lbs.

Salary : $16 - $17