Events Team Member

Description

This position will work at a variety of YMCA events both in branches and in the community. Much of the work is on weekends at sporting, area events with an occasion weeknight. The work can include staffing an information or game booth at an area event, working the concession stand at a YMCA sports event, or helping staff a YMCA float in a local parade. Much of the interaction is with youth and young families. If you have high energy, a positive and outgoing outlook, enjoy working with the public, and are someone who takes initiative, you could be a match for this position.

POSITION SUMMARY:

Under the supervision of the Marketing Director, the Events Team Member is responsible for helping with event organization, and execution, concession operations and service, inventory control, ensuring safe food handling practices, and promotional and community events with the highest level of customer service. The primary goal of the events and activities is to create a positive experience and build enduring connections to the YMCA. The Events Team Member understands character development as the chief mission of the YMCA and personally exhibits a commitment to the goal in all YMCA operations.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

CUSTOMER SERVICE EXPECTATIONS:

1. Display a friendly, helpful, and positive disposition.
2. Provide service that puts customers first and strives to surprise and delight our customers.
3. Help ensure the Y is meeting member and player needs by utilizing good listening skills, attentiveness, objectivity, and patience in all situations.
4. Place members and participants as the highest priority, showing kindness and compassion at all times.
5. Demonstrates the Y core values of caring, honesty, respect and responsibility through all daily activities and responsibilities.

ESSENTIAL FUNCTIONS:

Overarching Goal:

Through their planning, actions and daily work creates a welcoming environment for all persons and has positive relationships with staff, volunteers and program participants, and their families. Promotes and supports the potential of all in our programs.

Essential Duties and Responsibilities, include the following, but are not limited to:

• Membership & Activities
  • Being a positive, proactive, knowledgeable, and helpful representative of the Y in the community
  • Be knowledgeable of current YMCA membership benefits.
  • Understand and be able to discuss Y activities, sports etc.
  • Create a welcoming and belonging experience.
  • Be able to help members and prospects sign-up for activities/memberships on our website.
• Member and Community Events
  • When scheduled for community events, be familiar with the tasks and purpose of the event and follow protocols and policies established for that event or activity.
• Safety
  • Keep as foundational the safety and well-being of all participants and attendees.
  • Know and adhere to all policies and guidelines.
• Customer Service
  • Provide a high level of customer service to  YMCA members, guests, staff, and event attendees.
  • Resolve problems or concerns, escalate situations to supervisor when needed.
  • Share any concerns and the approach with supervisor.
• Leadership
  • Attend all staff meetings as scheduled.
  • Be a positive role model.
  • Incorporate Character Development into all aspects of the program.
  • Complete required training
• Training
  • Opening and closing procedures
  • Food preparation techniques to ensure safety of food.
  • Cleaning responsibilities.
  • Operating the payments system.
• Concession/Sales
  • Inventory
    • Maintains an appropriate and fresh inventory.
• • • Informs the direct supervisor if they are running low on any product.
    • Understands what does and does not sell and uses analytic tools to make buying recommendations.
    • Takes initiative to recommend ways to continually increase sales and maximize profit.
  • Cash Handling
    • Responsible for taking accurate customer cash and electronic payments.
    • Keeps the electronic transaction system updated.
    • Responsible for creating an end of shift, charting our start up cash/ revenue etc.
    • What to do in case of emergency.
  • Cleaning
    • Ensures all areas of food prep and serving are kept clean during operations.
    • Team members must clean all cooking surfaces, appliances and prep and serving equipment at the end of each day.
    • All supplies and equipment must be stored at the end of the shift per operations manual.
    • Follow all necessary steps provided by the public health department to keep our stand running.

YMCA LEADERSHIP COMPETENCIES (Leader):

Competency: Clusters of observable skills and behaviors needed to be successful within an organization or role.

Key Leadership competencies for this position:

• Engaging Community
• Inclusion
• Communication & Influence

Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence Listens and expresses self effectively and, in a way, that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Functional Expertise: Executes superior technical skills for the role.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

OBSERVABLE BEHAVHIORS (Leader)

• Express the Y’s Cause & Culture
• Create a safe, welcoming, and respectful environment.
• Deliver a high-quality experience.
• Serve others by welcoming, connecting and supporting.
• Invite Others to get involved and give back.
• Listen with the intent to support.

SAFETY & COMPLIANCE

Child Abuse Policies & Prevention

The YMCA enforces its policies and practices to prevent child abuse.

Allegations or suspicions of child abuse are taken very seriously at the YMCA and will be reported to the proper authorities for investigation. We have abuse reporting procedures, there are unscheduled visits from supervisors, we have an open door for parents, and we have a code of conduct for staff. We minimize opportunities for abuse to occur and we talk with children about personal safety and touching limits. We screen carefully to prevent abusers from being hired. We provide child abuse prevention training to staff including how to conduct yourself for safe practices and termination of employment for employees who fail to report suspicion or failure to follow policies.

Employees who failure to support, actively engage in prevention and be forthcoming about concerns or violations of this policy will be subject to discipline, up to and including immediate termination of employment.

Background Check:  A background check, criminal, work, and reference checks, will be required of any employee at hire and may be repeated during their employment. A barred report, negative report or discovery of false information will result in immediate termination.

Alert & Focused: Use of illegal drugs, alcohol, prescribed or over the counter medications and lack of sleep can impact a person’s ability to be alert and focused while on duty. Used illegally or inappropriately while off duty may affect employment status. Responsibility, respect, caring, and honesty are core values of the YMCA. Employees involved in any injury found to be work related may be required to submit for a screening for drug and alcohol use. Suspicious behaviors observed while working or in the YMCA or at a YMCA program where the employee would be perceived by others as an employee may also be subject to alcohol and drug screening. Positive results of a drug or alcohol screening will result in termination of employment. Behaviors which are perceived to be unbecoming a YMCA employee may be subject to discipline up to and including immediate termination of employment.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Minimum age requirement is 16 years. (15 with valid work permit)
2. Ability to work effectively in a team environment.
3. Responsibility to be dependable, on-time, and accurate in sales, inventory, and cash handling.
4. Have leadership competencies in the identified key areas.
5. Ability to learn quickly.
6. Ability to work with integrity, discretion, and a professional approach.
7. Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, social, economics, etc.).
8. Ability to complete all required trainings within 60 days of employment, including but not limited to CPR, first aid, Living Our Cause, DCFS Mandated Report, IL Gateway Registry Modules and to maintain these certifications as current as outlined by regulations or requirements.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak concisely and effectively communicate. Be able to communicate using a computer and phone/smart device.
• The employee frequently is required to stand and reach and must be able to move around the work environment.
• Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• May require physical effort while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing.
• Specifically,
  • Carrying supplies to and from work locations, normally lifting less than 25lbs.
  • Setting up light-weight tents, tables, small inflatables
• While performing the duties of this job, the employee will work inside as well as in outdoor weather conditions. Due to the outdoor work necessary the employee may be exposed to wet, and/or humid conditions.
• The noise level in the work environment is usually moderate to loud.

Salary : $15